Mobile Banking

Mobile Banking App

Access Credit Union accounts from any mobile device. Check account balances, deposit checks, and pay bills wherever you are. Mobile banking offers the convenience and security of online banking on the go.

Download the free Knoxville TVA Employees Credit Union iPhone, Android or Kindle App to conduct transactions quickly and easily from almost anywhere, almost anytime! 

Knoxville TVA Employees Credit Union App available on the Apple App Store! Knoxville TVA Employees Credit Union App available on the Google Play App Store! Knoxville TVA Employees Credit Union App available on the Amazon Kindle App Store!

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Access deposit accounts anytime, anywhere by using a text message-enabled phone. It's a fast, free* and secure way to get account information.

  • Check account balances
  • Transfer funds between eligible accounts
  • Easily set up balance alerts
  • Add a second phone for added convenience

Credit Union Text Message Banking has the same security standards as online banking to assure account information is protected. Now your money can be safely tracked on any phone that can text.

 *Message and data rates may apply from your wireless carrier.

Start Today

Log in to online banking, select “User Options,” and scroll down to Text Banking to select which accounts to activate. Follow the directions on the User Options page to register a mobile device.


FAQs

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Your Card. Your Terms.

Use CardValet to control any Credit Union debit or credit card! Look for the CardValet app in your app store and download it to:

  • Turn your card ON/OFF
  • Set card alerts
  • Set spending limits
  • View balance and transaction information
  • Find nearby ATMs

Video Tutorial


Be sure the Credit Union has your latest email address before registering your card with CardValet. Data and message rates may apply. Ask for details. CardValet is a registered trademark of Fiserv, Inc.

Mobile check deposit allows checks to be deposited anytime, anywhere using the Credit Union Mobile Banking App for iPhone and Android. Be sure to write "for mobile deposit" under the endorsement on each check.

How to Use Mobile Check Deposit

First time login

Download the Knoxville TVA Employees Credit Union mobile app and log in by choosing to [Accept] the disclosure and agreement.

After the initial disclosure and agreement approval:

  1. Click on [Deposit].

  2. Use the [Choose account] to choose the deposit account. You may also choose to set up more than one checking account for mobile check deposit.

  3. Click [Enter amount] to enter the deposit amount for the check.

  4. Select [Front] to activate the camera on the smart phone.

  5. Follow the instructions to line up the check correctly, then click to take a photo of the front of the check.

  6. After clicking, return to the [Deposit] menu to see a small image of the front of the check. Review the photo for shadows. If the photo is clear, select [Back].

  7. Follow the same steps to line up and photograph the back of the check.

  8. Return to the [Deposit] menu to see images of both the front and back of the check. Click [Submit] to deposit the check to its selected account.

  9. When you receive the “Success” screen, your check has been submitted successfully.


Tips for Using Mobile Check Deposit

  • Use mobile check deposit in a well-lit area to ensure check images are correctly captured.
  • Deposits will normally go through within one or two business days.
  • Save the check for 90 days and until it appears on your account transaction history.
  • Keep hands clear of the check and camera lens when photographing. For best results, lay the check on a flat surface when taking pictures.
  • To avoid a deposit error, make sure the check is not folded or torn.
  • Verify the entered check amount matches the amount on the check.
  • Endorse and write “for mobile deposit” on the back of the check.

Easily send money to anyone who has a bank account (either at the Credit Union or another financial institution). Using your debit card, you can send money to anyone. The receiver can accept the deposit by either using their debit card or routing/transit number. Send Money transactions are real-time; all funds are withdrawn when sent and deposited when accepted. 

It's a simple 3-step process:

1. Choose "Send Money" from the menu in the Credit Union mobile app.

2. Input the receiver's phone number or email address, the amount to send, your debit card number and expiration date.

3. The receiver can either accept the money with their debit card number and expiration date or their bank account with routing number. (If the receiver uses their debit card to accept the deposit, the money will show in their account within minutes. If the receiver uses their account number, it will be deposited within three (3) business days).