Mobile Banking App
Access Credit Union accounts from any mobile device. Check account balances, deposit checks, and pay bills wherever you are. Mobile banking offers the convenience and security of online banking on the go.
Download the free Knoxville TVA Employees Credit Union iPhone, Android or Kindle App to conduct transactions quickly and easily from almost anywhere, almost anytime!
Text Message Banking
Access deposit accounts anytime, anywhere by using a text message-enabled phone. It's a fast, free* and secure way to get account information.
- Check account balances
- Transfer funds between eligible accounts
- Easily set up balance alerts
- Add a second phone for added convenience
Credit Union Text Message Banking has the same security standards as online banking to assure account information is protected. Now your money can be safely tracked on any phone that can text.
*Message and data rates may apply from your wireless carrier.
Log in to online banking, select “User Options,” and scroll down to Text Banking to select which accounts to activate. Follow the directions on the User Options page to register a mobile device.
How secure is text message banking?
Text Message Banking is secure. Text messages will never contain confidential information about you or your accounts. Messages will never contain full account numbers.
Will I be charged for text message banking?
Standard carrier fees for text messaging may apply. Please check with your mobile phone carrier if you are not sure what fees apply when you send and receive text messages.
Will text message banking work on my phone?
Yes, as long as you have text messaging enabled with your mobile carrier. Please check with your mobile carrier if you are unsure.
Which carriers do you support?
Text Message Banking works on all major mobile providers in the U.S., including the ones listed below. However, there are many more carriers that support Text Message Banking.
- Cellular One Dobson
- U.S. Cellular
- Verizon Wireless
How do I deactivate the text message banking service?
Text STOP to 1-865-322-9064 on your activated cell phone, or return to the mobile banking page within online banking and click the Deactivate link next to your mobile device number. Your phone will no longer receive any text messages from Text Message Banking. You can add a new phone at any time if you change your mind later.
Why do I need to verify my phone?
Verifying your phone is a one‐time step to ensure the security of mobile text message banking.
Where do I find my activation code?
During setup, you will receive a text message with your activation code. If you have already submitted your mobile number during setup, please check your mobile device now. You should receive a text message with your activation code within a few minutes.
Can I come back later to enter my activation code?
Yes. If you experience difficulties, go through the setup process again to get a new code.
What is a primary text banking account?
A primary account is the default account that is used when you text BAL to 1-865-322-9064. You should select the one you will likely want to check most often. Get all account balances by texting BAL ALL to 1-865-322-9064.
Can I get the balances of my other accounts?
Yes. When you text "BAL ALL" to 1-865-322-9064, you will receive a reply with a message containing the balances of all your checking, savings and other accounts.
Can I change the primary account selection later?
Yes. Return to the Mobile Banking & Alerts page and select another account from the primary text banking account drop-down list.
What commands or keywords can be used?
Use any of the following commands/keywords:
- BAL = Primary account balance
- BAL ALL = All account balances
- BAL CHK = Checking account balance
- BAL SAV = Saving account balance
- LAST = Last five transactions
- TRANS = Transfer funds to primary account
- STOP = Deactivate service
- HELP = Help on keywords
Are keywords case sensitive?
No, keywords are not case sensitive. For example, you can type "help" or "HELP."
What is the number I should use to send the keywords?
The short code is 1-865-322-9064. This short code will only work if you have activated the Text Message Banking service from within online banking.
How long does it take to get a text message?
You will receive a text message response within a minute. Exact timing will depend on your mobile service carrier.
Is a password needed for text message banking?
No, you do not need a password to access your account information via text message.
I have a new mobile phone number. Can I change or add my number online?
Yes. First, deactivate your cell phone from within the Mobile Banking & Alerts page or by texting STOP to 1-865-322-9064. Then click Activate on the Mobile Banking & Alerts page and set up the new cell phone number.
Is it possible to stop the weekly account balance notifications?
Yes. Go to the Mobile Banking & Alerts page, click the weekly account balance notifications check box to deselect it, then save your changes.
Can I get a text when my primary account balance falls below a certain amount?
Yes. First, go to the Mobile Banking & Alerts page, select the low balance alert checkbox and select a dollar amount from the drop-down field (e.g., $200). Then you will receive a low balance alert text whenever your primary account balance falls below that dollar amount.
Can I transfer funds into my primary account using my phone?
Yes. If you have selected a "transfer source" account on the Mobile Banking & Alerts page, then, for example, texting TRANS 400 to 1-865-322-9064 will transfer $400 to your primary account from the transfer source account and return a message with updated account balances for both accounts. Please be aware that you can only transfer funds into your primary account.
I share a joint account. Can I set up two phones for the same primary account?
Yes. After you set up the first number, select the Activate another phone link on the Mobile Banking & Alerts page and then complete the simple two-step process.
I still have not received my code. What do I do?
It might take several minutes to receive your code. If you feel you have waited long enough, you can click the Resend it link. Please check your mobile device shortly for a new text message. If you are still experiencing problems, be sure you entered the correct mobile number during setup.
Mobile Check Deposit
Mobile check deposit allows checks to be deposited anytime, anywhere using the Credit Union Mobile Banking App for iPhone and Android. Be sure to write "for mobile deposit" under the endorsement on each check.
How to Use Mobile Check Deposit
First time login
Download the Knoxville TVA Employees Credit Union mobile app and log in by choosing to [Accept] the disclosure and agreement.
After the initial disclosure and agreement approval:
Click on [Deposit].
Use the [Choose account] to choose the deposit account. You may also choose to set up more than one checking account for mobile check deposit.
Click [Enter amount] to enter the deposit amount for the check.
Select [Front] to activate the camera on the smart phone.
Follow the instructions to line up the check correctly, then click to take a photo of the front of the check.
After clicking, return to the [Deposit] menu to see a small image of the front of the check. Review the photo for shadows. If the photo is clear, select [Back].
Follow the same steps to line up and photograph the back of the check.
Return to the [Deposit] menu to see images of both the front and back of the check. Click [Submit] to deposit the check to its selected account.
When you receive the “Success” screen, your check has been submitted successfully.
Tips for Using Mobile Check Deposit
- Use mobile check deposit in a well-lit area to ensure check images are correctly captured.
- Deposits will normally go through within one or two business days.
- Save the check for 90 days and until it appears on your account transaction history.
- Keep hands clear of the check and camera lens when photographing. For best results, lay the check on a flat surface when taking pictures.
- To avoid a deposit error, make sure the check is not folded or torn.
- Verify the entered check amount matches the amount on the check.
- Endorse and write “for mobile deposit” on the back of the check.
Easily send money to anyone who has a bank account (either at the Credit Union or another financial institution). Using your debit card, you can send money to anyone, and the receiver can accept the deposit by either using their debit card or routing/transit number. Send Money transactions are real-time, so all funds are withdrawn when sent and deposited when accepted.
It's a simple 3-step process:
1. Simply choose the feature with your app.
2. Input the receiver's phone number or email address, the amount to send, your debit card number and expiration date.
3. The receiver can either accept the money with their debit card number and expiration date or their bank account with routing number. (If the receiver uses their debit card to accept the deposit, the money will show in their account within minutes. If the receiver uses their account number, it will be deposited within three (3) business days).