February 13, 2017
As we prepare for Tax Season by gathering W-2s, 1099s and receipts from the previous year, scam artists are perfecting impersonation phone calls to lure information and/or money from unsuspecting tax payers. According to the IRS, the newest impersonation calls involve scammers demanding tax payments on iTunes and other gift cards.
The IRS will never:
If you or someone you know has received an IRS impersonation phone call, report the call to the Treasury Inspector General for Tax Administration (TIGTA). This can be done by following these steps:
1. Go to the TIGTA website
2. Click on the “IRS Impersonation Scam Reporting” link in the upper right corner of the TIGTA homepage.
3. Once you click on the link, fill out the complaint form.
October 17, 2016
Below are links to two IRS letters shared by the local IRS-Criminal Investigation division. The first linked IRS letter is one of the fraudulent letters currently in circulation. There are notes on this letter pointing to the items that are not correct. The second linked letter is a copy of a real letter one would receive, should they owe money to the IRS.
Reporting an IRS Impersonation Phone Call
UPDATE: October 3, 2016
Members and Non-Members have received text messages claiming to be from TVA Credit Union asking for personal account information. This is a blanket scam. The Credit Union will never ask for your personal information.
Members and Non-Members have also reported receiving the same message claiming to be from Citizens National Bank.
UPDATE: September 21, 2016
We received word from the Tennessee Department of Financial Institutions: a group of scammers in New York have targeted people in Tennessee by requesting account information by phone or website link. The Department said this was not a data breach, but a blanket scam.
UPDATE: September 20, 2016
Consumers are now receiving phone calls informing them of past due payments. They are given a number to call back and asked to give personal information. These calls are not from the Credit Union. Please do not give out personal sensitive information!
UPDATE: September 19, 2016
Today, Members and non-members received text messages resembling the ones from this weekend, but asking recipients to click a link instead of calling a phone number. Several variations of these messages are being sent. Also, some have received phone calls from the same scam asking for personal information.
September 18, 2016
This weekend, a text message was sent to consumers saying "KNOXVILLE TVA EMPLOYEES C.U. Alert for" then a phone number. The last part of the message says to contact a number that does not belong to the Credit Union. These messages are not from the Credit Union. Cyber criminals appear to have obtained phone records and sent out a blanket message, attempting to obtain personal information.
This was not a data breach from the Credit Union. All account information is secure and has not been shared or hacked. This is a blanket scam, meaning scammers purchased a list of phone numbers and sent texts to all numbers on the list, not knowing who is actually a Member. Many people who are not Members also received messages.
Please be assured, the Credit Union takes every precaution to protect Member information and did not experience any type of account breach. All account information is safe and secure. If you did reply to the scam, please call (800)554-8969 to close your debit card and contact the Credit Union at (865)544-5400. A Member Service Representative will be happy to check your account and advise on how to proceed.
General tips to protect against phishing scams:
Remember, do not give out sensitive personal information! The Credit Union will never ask for this information.
We apologize for any inconvenience this may have caused and appreciate your patience!
Open enrollment allows Medicare recipients to comparison shop and change plans. Scammers use this time to take advantage of customers. When someone asks for bank account or Medicare numbers, do not give them any information. Only give personal or financial information when the person you are talking to has been verified.
The identity theft landscape is the perfect storm. A combination of powerful forces including sophisticated technologies, aggressive thieves, easy access to data, and few obstacles make identity theft the fastest growing crime in America.
This website lists the steps you should take when you believe your identity has been stolen.
Information is as good as gold. Identity thieves have clever ways of discovering personal information. Find common methods here.
Identity theft is a serious crime. Sometimes victims can resolve the issue quickly with minimal damage to their personal finances and well-being. Sometimes it can take several hours and hundreds of dollars for victims to clear their names. Learn the steps you need to take if you become a victim of identity theft.
I was contacted by my bank on a Thursday afternoon two years ago with the troubling information that someone had tried to use my ATM card at three different locations and failed due to incorrect PIN entries. I checked my wallet and my ATM card was still in my possession. “How did they get my ATM card?”
Learn some fast and easy tips to keep your identity safe no matter where you are.
This website provides resources for victims, family members, prosecutors, researchers, and anyone who works with older adults.
The IC3 was intended, and continues to emphasize, serving the broader law enforcement community to include federal, as well as state, local, and international agencies, which are combating Internet crime and, in many cases, participating in Cyber Crime Task Forces.
Online report filed with Adult Protective Services for filing concerns of Elder Abuse/Neglect/Financial Exploitation in TN. Learn more about reporting abuse here.
Learn more about elder abuse here.
This website provides information on the Stop. Think. Connect. Campaign that creates public awareness about understanding cyber threats and empowering users to be safe and secure online.
Visit this website for helpful tips to make sure your children are protected and safe online.
This website lists current internet scams that have been reported to the Federal Bureau of Investigation.