All Credit Union locations will be closed Friday, July 4, and Saturday, July 5, in observance of Independence Day.
Please be aware of a fraudulent text message scam impersonating the Credit Union. KTVAECU® fraud text alerts come from a 5-digit shortcode, not a 10-digit phone number. If you are unsure, do not respond and call us at (865) 544-5400 or use our secure chat feature to confirm.
🚧 Due to the System Upgrade closure period forms, messages, and new loan or share applications submitted after May 30 at 6:00 PM will not be processed until Tuesday, June 3. Thank you for your patience and understanding. 🚧
FORMS
Contact Information Update Request
Incoming Recurring Transfer Form (Schedule A Loan Payment)
Outgoing Recurring Transfer Form (Sending Funds to Another Institution)
ACH Dispute (Not for Debit Card Transactions)
Affidavit of Forgery/Altered Check
Non-Fraud Dispute (Card Transactions)
Fraud Dispute (Card Transactions)
BROCHURES
Please ensure the information submitted is complete and accurate. Only forms completed and submitted will be eligible for a response. Some restrictions may apply. Message and data rates may apply from your wireless carrier. Ask for details.