COVID-19 Member Updates

“Our number one priority—now and every day—is helping people.”

-Glenn Siler, CEO of Knoxville TVA Employees Credit Union

In response to the unique challenges presented by the coronavirus, Knoxville TVA Employees Credit Union is offering additional support to our Members. We will continue to evaluate the spread of the coronavirus and dedicate the necessary resources to ensure your personal safety.

All financial services are still available, and we are happy to assist with your banking needs. We will always share the most up-to-date information regarding our operations, health and safety implementations, and ways we are helping Members.

Effective Monday, May 4, hours of operation will resume to normal. Please see Branch Locations page for normal hours.

Safe Deposit Box fees are temporarily postponed.

All branch locations and lobbies are OPEN!

For your health and safety, here are some changes you can expect to see when you visit us:

• Floor Spots: To abide by social distancing guidelines, floor spots spaced six-feet apart will be placed in branches. Please wait until a floor spot is available before entering the building. A staff member will be at the door to assist in this process. Due to space limitations, only individuals completing a transaction will be allowed inside.
• Protective Wear: All branch personnel is required to wear masks and gloves for your protection. We highly recommend Members wear masks into the branch or use the drive-thru lanes.
• Germ Guards: Protective germ guards will be installed at each branch location as an added precautionary measure to ensure your personal safety.
• Branch Sanitation: Since the rise of COVID-19, additional cleaning measures are in place. Please note, we have temporarily closed our restrooms to the public.

During this time, drive-thru lanes will offer full-banking services. All your financial needs, from everyday account transactions to loan applications, will be accessible through the drive-thru with Staff ready to assist you. 

Please note: Members needing new accounts, loans, notaries, or signature guarantees will all be directed to the lobby.

Member Support Loan

We realize you may be financially impacted by COVID-19. We want to help bridge the paycheck gap happening across our communities with our Member Support Loan. This is a low-rate, 36-month loan for Members.

LEARN MORE

Skip-A-Payment

We are currently waiving the $35 fee if you’ve been financially impacted by COVID-19. Skip-A-Payment is available on our credit cards and a variety of loans during this time.

Learn More

Protect Your Information.

REMINDER: The Credit Union will never contact you and ask for your personal information, including debit/credit card number, CVV number, or social security information. If you receive a request for this information, please do not respond.

We know there is a lot of uncertainty surrounding the COVID-19 virus, and we will continue to monitor how best we can serve you during this time.

We look forward to continuing to help you with all your financial needs. At Knoxville TVA Employees Credit Union, we are committed to service, and we are committed to helping you. For more information about Stimulus Checks, please click the button below.

STIMULUS CHECK INFO

Community Involvement

Our motto has always been “People Helping People,” and we look for opportunities every single day. Given the impact the coronavirus has had on individuals, families, and organizations, we wanted to partner locally to help fill a need in our community.

We have chosen Mission of Hope, Second Harvest Food Bank, and Emerald Youth Foundation. These non-profits work to provide food and living essentials to those most in need. We are thankful for the opportunity to support them as they, in turn, support our East Tennessee community.