COVID-19 Member Updates

At Knoxville TVA Employees Credit Union, the health and well-being of Members and our Staff are top priorities as we continue to evaluate the spread of COVID-19. As a precautionary measure, we will temporarily close our branch lobbies, with the exception of Holston and Downtown Knoxville branches, to abide by social distancing recommendations from the CDC starting on Monday, March 23rd. 

During this time, all our drive-thru lanes will offer full-banking services. All your financial needs, from everyday account transactions to loan applications, will be accessible through the drive-thru with Staff available to assist you.

Safe Deposit Box visits will be available by appointment only. Please call (865) 544-5400 to schedule an appointment.

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Member Support Loan

We realize you may be financially impacted by COVID-19. We want to help bridge the paycheck gap happening across our communities with our Member Support Loan. This is a low-rate, 36-month loan for Members.

LEARN MORE

Skip-A-Payment

We are currently waiving the $35 fee if you’ve been financially impacted by COVID-19. Skip-A-Payment is available on our credit cards and a variety of loans during this time.

Learn More

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Stay Connected.

There are a variety of ways you can stay in touch with us!

• Enroll in Online Banking or download the Mobile App to access your accounts from virtually anywhere at any time.
• Call us! Our Member Service Team is ready to take your call at (865) 544-5400, from 7:00 AM to 7:00 PM, Monday through Friday and 8:00 AM to 2:00 PM on Saturday. Or dial (865) 544-5675 to use our automated phone service for 24/7 access.
• Use our network of 60,000+ surcharge-free ATMs. Find one near you here.

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We’re here for you.

REMINDER: The Credit Union will never contact you and ask for your personal information, including debit/credit card number, CVV number or social security information. If you receive a request for this information, please do not respond.

We know there is a lot of uncertainty surrounding the COVID-19 virus, and we will continue to monitor how best we can serve you during this time.

We look forward to continuing to help you with all your financial needs. At Knoxville TVA Employees Credit Union, we are committed to service, and we are committed to helping you.

• Stimulus Check Info & Scams
  
  • You do not have to sign-up to receive a stimulus check.
  • For any American who qualifies, the process is automatic.
  • The IRS typically communicates through traditional snail mail. Not through phone calls, text, email, or social media.
  • No one will contact you to confirm bank information or your personal information.
  • The IRS is using either 2019 or 2018 tax returns as a basis for stimulus checks. If you have your banking information designated on that form, your stimulus check should be automatically deposited into your account.
  • For eligible Americans who didn’t provide their direct deposit information to the IRS or did not have to fill out a tax return, the IRS is currently working on a “web-based system” for you to input your information into to receive a stimulus check. Details about this online portal have not been released. Until the IRS provides an official web address and additional guidance, do not give our personal banking information online.
  • Stimulus checks will not arrive for several weeks, as it will take time for the Treasury to mail them out. If you receive a “stimulus check” for an odd amount, or requires you to verify the check online or by calling a number, it is fraudulent.
• Protect Your Information
  

  Things to know:

  • Cybercriminals are taking advantage of the COVID-19 outbreak to create online scams.
  • Specifically, they are using trusted brands such as World Health Organization (WHO) and the U.S. Center for Disease Control & Prevention (CDC) to fake credibility and entice online users into opening attachments.

  What You Can Do to Protect Yourself:

  • Don’t click on any COVID-19 related links or attachments you receive through email or text message. This includes emails sent to personal email providers like Gmail or Yahoo Mail.
  • Don’t be fooled by legitimate-looking branding on messages you receive. Cybercriminals are pros and there are good fakes making the rounds.
  • Online scams will often use language that conveys a sense of urgency, so be alert.
  • If you want COVID-19 news, navigate directly to the WHO and CDC websites. We recommend either typing URLs directly into your web browser or using Google Search to search for these sites. Do not follow email links that promise to connect you to these sites.
  • Do not input your credentials into any website that you are not 100% sure about the safety, security, or legitimacy of the site.

  As your trusted financial institution, we work hard to keep your information safe and secure. But we also want to keep you informed of trends we’re seeing to make sure you have the tools you need to stay safe online.

• Upcoming Events
  

  Due to the recent health concerns surrounding COVID-19, we are canceling all Easter Bunny Photos at our branch locations. We value the health and well-being of our Members, staff, and community and want to put your safety first.