Our Response to COVID-19
“Our number one priority—now and every day—is helping people.”
-Glenn Siler, CEO of Knoxville TVA Employees Credit Union
In Hamblen, Knox, Roane, Sevier, Sullivan & Washington County, regulations require masks to be worn inside all public buildings. Disposable masks will be provided if you do not have one. If you would prefer not to wear a mask, we are happy to serve you via our drive-thru lanes. Thank you for your help as we work to protect the health of all during this time.
All financial services are still available, and we are happy to assist with your banking needs. We will always share the most up-to-date information regarding our operations, health, and safety implementations, and how we are helping Members.
Branches have resumed normal business hours. Please see Branch Locations page for hours.
All branch locations and lobbies are OPEN!
For your health and safety, here are some changes you can expect to see when you visit us:
- Floor Spots: To abide by social distancing guidelines, floor spots spaced six-feet apart will be placed in branches. Please wait until a floor spot is available before entering the building. A staff member will be at the door to assist in this process. Due to space limitations, only individuals completing a transaction will be allowed inside.
- Protective Wear: All branch personnel is required to wear masks for your protection. We highly recommend Members wear masks into the branch or use the drive-thru lanes.
- Germ Guards: Protective germ guards have been installed at each branch location as an added precautionary measure to ensure your personal safety.
- Branch Sanitation: Since the rise of COVID-19, additional cleaning measures are in place. Please note, we have temporarily closed our restrooms to the public.
Skip-A-Payment
Skip-A-Payment is available on a variety of loans during this time.
Learn More About Skip-A-Payment
REMINDER: The Credit Union will never contact you and ask for your personal information, including debit/credit card number, CVV number, or social security information. If you receive a request for this information, please do not respond.
We know there is a lot of uncertainty surrounding the COVID-19 virus, and we will continue to monitor how best we can serve you during this time.
We look forward to continuing to help you with all your financial needs. At Knoxville TVA Employees Credit Union, we are committed to service, and we are committed to helping you.
Community Involvement
Our motto has always been “People Helping People,” and we look for opportunities every day. Given the impact the coronavirus has had on individuals, families, and organizations, we wanted to partner locally to help fill a need in our community.
We have chosen Mission of Hope, Second Harvest Food Bank, and Emerald Youth Foundation. These non-profits work to provide food and living essentials to those most in need. We are thankful for the opportunity to support them as they, in turn, support our East Tennessee community.
