Fraudulent Text

Never provide personal or financial information in response to text messages from unknown senders or click links or numbers in a text. If you receive a request for this information, please do not respond.

Fraudulent Text

Never provide personal or financial information in response to text messages from unknown senders or click links or numbers in a text. If you receive a request for this information, please do not respond.

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Online & Mobile Banking Extras

Credit Score

Now you can see your credit score daily and get tips on how to maintain or improve it! Log into online banking or the mobile app and look for Credit Score to get started!

Get unlimited access to Credit Score, anytime and anywhere, by by logging into online banking or using the KTVAECU mobile app!

With Credit Score you will get:

    • Free credit score for Members*
    • Free credit monitoring service

*Credit Score available for primary account holder only.

  • Personalized credit Report Card
  • Real-time credit score updates  

Bill Pay

Stop writing and mailing checks, or jumping from website to website to pay bills - use the Credit Union Bill Pay service to conveniently and securely pay bills from any computer or mobile device, 24/7/365. Best of all, it’s free!

  • No transaction fees
  • Schedule recurring monthly payments or use for one-time obligations
  • Pay mortgage, insurance, credit cards, utilities and more
  • No matter where you live or where bills need to be paid - local or nationwide - bill pay saves time and provides peace of mind.

Bill Pay FAQs

  • Is bill pay secure?

    Yes, bill pay is highly secure. It is designed to fully safeguard privacy and the security of the Credit Union. Unlike normal internet communication, all information sent to and from the processing center is encrypted and sent through a secure communications channel. Messages cannot be redirected, read, or tampered with.

  • Who can I pay?

    Anyone including a cable company, doctor, or Uncle Charlie.

  • What if the person or business does not accept electronic payments?

    A paper check will be sent for payment.

  • How do I pay someone new?

    Enter the name of the person or business in the “Pay Someone New” box and click “Add.” Next, provide the required information and click “Continue.” That’s it! The person or business will be added to your payee list.

  • When will payments clear?

    If the payee is being paid with a paper check, the payment will clear approximately three business days from the processing date (i.e. date it was scheduled to be sent). If the payee is paid electronically, it will clear within two business days of the payment processing date.

  • How can I tell when my payments have been sent?

    Within bill pay, click “View History/Reports.”

  • Can a payment be cancelled?

    Yes. If the payment is still in pending status, click the “Cancel” link in the Pending Payments section on the Make Payments page.

  • Who has access to my bill pay and funding account?

    You are the only person who can authorize payments to be issued against your account.

Available to qualifying Members. Some restrictions may apply. Ask for details. Message and data rates may apply.

eStatements

The Credit Union offers a variety of ways to receive monthly statements. Receive a paper statement in the mail for $2 per month or enroll in free eStatements. Monthly statements show all activity, including debit card, online banking and telephone banking transactions.

  • Available to download and print, if needed
  • Arrive sooner than mailed statements
  • Eliminate the risk of being lost or stolen in the mail
  • Password protected and encrypted on our secure website

Account statements are available through online banking by following these simple instructions:

  • Hover over 'Additional Services'
  • Select 'eStatements'
  • Follow the directions provided

Mobile Check Deposit

Mobile check deposit allows checks to be deposited anytime, anywhere using the Credit Union Mobile Banking App for iPhone and Android. Be sure to write "for mobile deposit" under the endorsement on each check.

How to Use Mobile Check Deposit

First time login

Download the Knoxville TVA Employees Credit Union mobile app and log in by choosing to [Accept] the disclosure and agreement.

After the initial disclosure and agreement approval:

  1. Click on [Deposit].

  2. Use the [Choose account] to choose the deposit account. You may also choose to set up more than one checking account for mobile check deposit.

  3. Click [Enter amount] to enter the deposit amount for the check.

  4. Select [Front] to activate the camera on the smart phone.

  5. Follow the instructions to line up the check correctly, then click to take a photo of the front of the check.

  6. After clicking, return to the [Deposit] menu to see a small image of the front of the check. Review the photo for shadows. If the photo is clear, select [Back].

  7. Follow the same steps to line up and photograph the back of the check.

  8. Return to the [Deposit] menu to see images of both the front and back of the check. Click [Submit] to deposit the check to its selected account.

  9. When you receive the “Success” screen, your check has been submitted successfully.

Tips for Using Mobile Check Deposit

  • Use mobile check deposit in a well-lit area to ensure check images are correctly captured.
  • Deposits will normally go through within one or two business days.
  • Save the check for 90 days and until it appears on your account transaction history.
  • Keep hands clear of the check and camera lens when photographing. For best results, lay the check on a flat surface when taking pictures.
  • To avoid a deposit error, make sure the check is not folded or torn.
  • Verify the entered check amount matches the amount on the check.
  • Endorse and write “for mobile deposit” on the back of the check.

Available to qualifying Members. Some restrictions may apply. Ask for details. Message and data rates may apply from your wireless carrier.

Send Money

Easily send money to anyone who has a bank account (either at the Credit Union or another financial institution). Using your debit card, you can send money to anyone. The receiver can accept the deposit by either using their debit card or routing/transit number. Send Money* transactions are real-time; all funds are withdrawn when sent and deposited when accepted. 

It's a simple 3-step process:

1. Choose "Send Money" from the menu in the Credit Union mobile app.

2. Input the receiver's phone number or email address, the amount to send, your debit card number and expiration date.

3. The receiver can either accept the money with their debit card number and expiration date or their bank account with routing number. (If the receiver uses their debit card to accept the deposit, the money will show in their account within minutes. If the receiver uses their account number, it will be deposited within three (3) business days).

*Some restrictions may apply. Ask for details. Message and data rates may apply from your wireless carrier.

Online Banking Browser & OS Compatibility

Browser Compatibility

Online banking currently supports the following browsers:

  • Internet Explorer (Windows 7/Server 2008R2 or greater), version 9/10 and greater
  • Google Android OS Browser 4.4-4.4.4 (KitKat) and greater
  • Microsoft Internet Explorer Mobile version 10, Windows Phone 8 and greater
  • Firefox version 24 and greater
  • Chrome version 30-32 and greater
  • Safari version 7, OS X 10.9 and greater
  • Safari mobile version 5, 6 running on iOS version 5, 6 and greater

Please set Third Party Cookies to always on. We recommend downloading Adobe Flash player and Adobe Reader for the best user experience. Safari for Windows not supported. Safari for Android not available. Internet Explorer for Mac not available.

Operating System Compatibility

Online banking currently supports the following operating systems:

  • Windows 7
  • Windows 8 and 8.1
  • Edge, Windows 10/Server 2016
  • Most common versions of Apple OS X

Windows XP is no longer supported. Intuit products such as Mint, Quicken, QuickBooks, etc. may not support the latest online banking update without an update from Intuit.

Telephone & Text Message Banking FAQs

Everyday Banking