Regulations in Hamblen, Knox, Sevier, Sullivan & Washington County require masks to be worn inside all public buildings.

Routing #264279567

Contact & Hours

Key Phone Numbers and Addresses

Mailing Address

P.O. Box 36027
Knoxville, TN 37930

Contact Us

Knoxville Area (865) 544-5400
Morristown (423) 581-0981
Tri-Cities (423) 246-7511
Everywhere (800) 467-5427 toll-free

Bill Pay Support (844) 608-1894

Online Banking Support (865) 544-5400

Contact Center Hours

Monday - Friday 7:00 AM - 7:00 PM
Saturday 8:30 AM - 1:00 PM

Telephone Banking

(865) 544-5675 or 
(866) 588-2328 (KTVAECU) 

Apply for a Loan

Phone (865) 544-5626 (LOAN)

Online Go to Online Application

Report a Lost or Stolen Card

To report a lost or stolen ATM or Visa debit card please call (865) 544-5400 or toll-free (800) 467-5427

To report a lost or stolen credit card please call (800) 472-3272

Report Fraudulent Card Activity

To dispute fraudulent charges on a debit or credit card, please complete the Credit/Debit/POS Dispute Form. Then fax the form to (865) 541-5844 or visit a local branch. 

If you have additional questions, please call (865) 544-5490 during normal business hours.


Real Estate Lending Inquiries

(865) 544-5409

Real Estate Lending Error Resolution & Information Requests

Send a letter to:

Real Estate Lending
Knoxville TVA Employees Credit Union
P.O. Box 36027
Knoxville, TN 37930

Mortgage Payoff Request for Mortgage/Title Companies

Request a payoff online.

Not all requests can be processed online. Payoffs may also be requested by calling us at (865) 544-5409 or faxing a request to (865) 544-5698.