Fraudulent Text
Never provide personal or financial information in response to text messages from unknown senders or click links or numbers in a text. If you receive a request for this information, please do not respond.
Fraudulent Text
Never provide personal or financial information in response to text messages from unknown senders or click links or numbers in a text. If you receive a request for this information, please do not respond.
Contact & Hours
Key Phone Numbers and Addresses
Mailing Address
P.O. Box 36027
Knoxville, TN 37930
Contact Us
Knoxville Area (865) 544-5400
Morristown (423) 581-0981
Tri-Cities (423) 246-7511
Everywhere (800) 467-5427 toll-free
Bill Pay Support (844) 608-1894
Online Banking Support (865) 544-5400
Exciting news - Members can now TEXT the Credit Union! 865-544-5435
*Message rates may apply.
Contact Center Hours
Monday - Friday 7:00 AM - 7:00 PM
Saturday 8:30 AM - 1:00 PM
Telephone Banking
(865) 544-5675 or
(866) 588-2328 (KTVAECU)
Apply for a Loan
Phone (865) 544-5626 (LOAN)
Online Go to Online Application
Report a Lost or Stolen Card
To report a lost or stolen ATM or Visa debit card please call (865) 544-5400 or toll-free (800) 467-5427
To report a lost or stolen credit card please call (800) 472-3272
Report Fraudulent Card Activity
To dispute fraudulent charges on a debit or credit card, please complete the Credit/Debit/POS Dispute Form. Then fax the form to (865) 541-5844 or visit a local branch.
If you have additional questions, please call (865) 544-5490 during normal business hours.
Real Estate Lending Inquiries
(865) 544-5409
homeloans@tvacreditunion.com
Real Estate Lending Error Resolution & Information Requests
Send a letter to:
Real Estate Lending
Knoxville TVA Employees Credit Union
P.O. Box 36027
Knoxville, TN 37930
Mortgage Payoff Request for Mortgage/Title Companies
Not all requests can be processed online. Payoffs may also be requested by calling us at (865) 544-5409 or faxing a request to (865) 544-5698.