Mailing Address

P.O. Box 15994
Knoxville, TN 37901

Phone Numbers

Knoxville Area: (865) 544-5400
Morristown: (423) 581-0981
Kingsport: (423) 246-7511
Johnson City: (423) 246-7511
Everywhere: (800) 467-5427 toll-free

Contact Center Hours

Monday - Friday 7:00 am - 7:00 pm
Saturday 8:30 am - 1:00 pm

Telephone Banking (D.I.A.L.)

(865) 544-5675 or 
(866) KTVAECU (588-2328)

Loan Line

(865) 544-LOAN (5626)

Report a Lost or Stolen Card

To report a lost or stolen ATM or Visa debit card please call (865) 544-5400 or toll-free (800) 467-5427

To report a lost or stolen credit card please call (800) 472-3272

Report Fraudulent Card Activity

To dispute fraudulent charges on a debit or credit card, please complete the Credit/Debit/POS Dispute Form and fax it to (865) 541-5844 or visit a local branch. 

If you have additional questions, please call (865) 544-5490 during normal business hours.

Real Estate Lending

(865) 544-5409
homeloans@tvacreditunion.com

Real Estate Error Resolution & Information Requests

Send a letter to:

Real Estate Lending
Knoxville TVA Employees Credit Union
P.O. Box 15994
Knoxville, TN 37901-5994