Make a Payment - Knoxville TVA Employees Credit Union

It’s easier than ever to make payments YOUR WAY!

Make your payment through online banking by logging in, choosing the loan, and clicking Make A Payment¹. A $5.00 convenience fee will be applied to payments made through Make A Payment.

To pay online without a fee, you can set up automatic payments from your Knoxville TVA Employees Credit Union checking or savings account. You can also make a one-time transfer from a KTVAECU checking or savings account with no fee.

CONSUMER LOAN
PAYOFF ADDRESS
Include account number in the memo.

Knoxville TVA Employees Credit Union
Attn: Loan Payoff
PO Box 36027
Knoxville, TN 37930

CONSUMER LOAN
PAYMENT COUPON
To make a payment, write your account number on your check or print the payment coupon template (below) and return it with your monthly payment.

PRINT PAYMENT COUPON

MORTGAGE LOAN
PAYMENT

MAILING/PAYMENT ADDRESS:
PO Box 36027
Knoxville, TN 37930
PAYOFF PORTAL MORTGAGE INFORMATION

Other Payment Options

ONE-TIME PAYMENT

Paying from another financial institution? No problem! Simply click here to make a payment through our online payment center.
A $5.00 convenience fee¹ will be applied to one-time payments from another institution.

MAKE ONE-TIME PAYMENT

AUTOMATIC WITHDRAWAL²

It’s fast and easy to set up automatic payments from another financial institution! Just fill out the Automatic Withdrawal Form, and your payments will be made automatically from the account of your choosing.

AUTOMATIC WITHDRAWAL FORM

IN BRANCH

You can make loan payments at any of our branch locations!

To find a branch closest to you, visit our Branch Locations Page.

PHONE

Payments can be made 24/7 over the phone by calling (865) 544-5400.

$15.00 convenience fee applied to all payments made by phone.
$5.00 fee applied if using the automated system.

MAIL³

Knoxville TVA Employees Credit Union
Attn: Loan Payments
PO Box 36027
Knoxville, TN 37930
Include account number in the memo. Print payment coupon template.

SKIP-A-PAYMENT⁴
Need a little extra cash this month? Apply for a Skip-A-Payment.

You can apply for a skip-a-payment for a $35.00 fee for each skip-a-payment. Your account must be in good standing with all current loans and at least three payments made on the loan. Skip-A-Payment can be used up to two times per 12-month period.

Learn More About Skip-a-Payment

MAILING ADDRESS

PO BOX

Avoid a late fee! Make sure your payments are going to the correct address:

Knoxville TVA Employees Credit Union
P.O. Box 36027
Knoxville, TN 37930

Looking for an even more convenient, free way to manage your payments? Then try setting up automatic payments through Bill Pay!

Learn More About Online Banking & Bill Pay

¹Fee for loan payments made online through Make A Payment is $5.00 per payment. Effective August 12, 2022, $5.00 per payment fee is waived when payments are made using Make A Payment online/mobile link for KTVAECU Visa(R) Platinum and KTVAECU Business Visa credit cards. Some restrictions may apply. Ask for details.
²Please ensure the information submitted is complete and accurate. Only forms completed and submitted will be eligible for a response. Some restrictions may apply. Message and data rates may apply from your wireless carrier. Ask for details.
³Loan Payments sent by mail need to be received by the payment due date to avoid late fees. Postmarked dates are not considered as payment received.
⁴Skip-A-Payment is not valid on real estate loans, business loans, line-of-credit loans, or credit cards. $35.00 fee applies to each skip-a-payment. All qualifying loans must be current and in good standing. Maximum number of 2 skips are allowed per rolling 12-month period. Back-to-back skips are allowed if qualifications are met. Ineligible loans will not be deferred. Credit Union will not be responsible for any payments, deposits, or other communications of forms lost in the mail. Skip-A-Payment is subject to Credit Union approval. By utilizing Skip-A-Payment, you acknowledge that KTVAECU will be extending your loan and final payment by one month on each loan designated. Interest will continue to accrue on your loan during the month that you skip your payment. If a GAP Waiver insurance policy was purchased at the origination or during the course of the loan, doing any Skip-A-Payment may have an adverse impact as to how a GAP claim is paid by the GAP insurance carrier. The Credit Union will not be liable for any denial of GAP benefits created by Skip-A-Payment products.

SPECIAL HOLIDAY HOURS

MAKE A PAYMENT