BE ALERT! TEXT SCAMS

Scammers are actively impersonating the Credit Union's fraud text alerts. Scammers are asking you to verify purchases. Once you text "NO", the scammer will attempt to contact you. If this happens, please, do not respond to the text or the call. Instead, call us at (865)544-5400 and press "1" for after hours card support. And don't forget, our card fraud text alerts will come from a 5-digit code, not a phone number!

File an Insurance Claim

File a Payment Protection Claim

Debt Protection and Credit Insurance ¹

In your time of need, our claims process is quick and easy. If you elected payment protection on your loan, you can use this convenient claims process to quickly and easily file your claim.

FILE A CLAIM

If you prefer, call 1(844)707-4964 to begin the process, and a TruStage™ Claims Specialist will guide you through the process.

Disclosures

¹ Payment Protection is available through third-party partner TruStage™. Must be age 18 or older to apply. These products are optional. Insurance products are not a deposit or obligation of or guaranteed by Knoxville TVA Employees Credit Union or its affiliates. These products are not insured or guaranteed by NCUA or any agency of the federal government. Your credit approval cannot be conditioned on whether you purchase any of the insurance products. Some exceptions apply. TruStage™ is the marketing name for TruStage Financial Group, Inc. its subsidiaries and affiliates. Payment protection products include debt protection products available through the credit union and MEMBER'S CHOICE credit life and credit disability insurance underwritten by CMFG Life Insurance Company.

SPECIAL HOLIDAY HOURS