Security

Why, When, and How We Will Contact You.

Knoxville TVA Employees Credit Union will never email, call, or text you requesting personal information such as user IDs, passwords, or card information. However, there are times when we will need to contact you regarding your accounts. When we contact you, we may ask questions to validate your identity, but we will not ask you for complete account numbers, card numbers, or online credentials.

If someone contacts you asking about personal information, below are some tips to help verify identity and maintain security.

If you question the identity of the call, ask for their company contact information, tell them you need to call them back later and verify their information by calling the company at the phone number provided on their website.
Never provide personal information over the phone, including full social security numbers or account numbers. Businesses using this information to verify your identity will most likely only ask you to confirm the last four digits.

Members calling the Credit Union may be asked additional questions to verify identity. As a result, to maintain the highest level of security, longer hold times may occur. The Credit Union continually strives to provide peace of mind when Members conduct transactions in a branch, over the phone, or online.

Knoxville TVA Employees Credit Union continually works to keep Members protected a top priority! If you have any questions, call (865) 544-5400 or (800) 467-5427.

Protect Yourself Against Fraud

Criminals continuously search for new and clever ways to obtain money and personal information from consumers. Each year, more consumers and businesses depend on computers, tablets, and smartphones to perform banking transactions and purchases, making Cybersecurity and Fraud vulnerabilities more prevalent. Keeping your information secure is important to the Credit Union. We are committed to raising awareness and educating employees and Members to protect confidential information.

Take action to protect your personal and financial information. Keep online and offline transactions secure by reviewing security alerts, recognizing common scams, and protecting your identity. Find out more on the FTC’s Pass It On consumer information site.

Identity Fraud

The identity theft landscape is the perfect storm. A combination of powerful forces, including sophisticated technologies, aggressive thieves, easy access to data, and few obstacles, make identity theft the fastest growing crime in America.

How to Report Identity Theft

The website linked above lists the steps to take if you believe your identity has been stolen.

Identity Theft: How it Happens

Information is as good as gold. Identity thieves have clever ways of discovering personal information. Find common methods here.

What Steps Should I Take If I Become a Victim of Identity Theft?

Identity theft is a serious crime. Sometimes victims can resolve the issue quickly with minimal damage to their finances and well-being. Sometimes it can take several hours and hundreds of dollars for victims to clear their names. Learn the steps you should take if you become a victim of identity theft.

Learn Ways to Protect Your Identity

Learn some quick and easy tips to keep your identity safe no matter where you are.

Cyber Security

Cyber Security Tips and Resources

This website provides information on the Stop, Think, Connect Campaign, and creates public awareness about understanding cyber threats and empowering users to be safe and secure online.

Safe Kids Online

Visit this website for helpful tips to make sure your children are protected and safe online.

Internet Scams

Current Internet Scams

This website lists current internet scams reported to the Federal Bureau of Investigation.

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