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Security Tips General Information

WHY, WHEN, AND HOW WE WILL CONTACT YOU.

KTVAECU® will never contact you to ask for your online banking username, password, account reset codes, PIN, debit/credit card numbers, social security, or account information.

However, there are times when we will need to contact you regarding your accounts. When we contact you, we may ask questions to validate your identity, but we will not ask you for complete account numbers, card numbers, or online credentials.

SEND MONEY SCAM: If you receive a text, call, or email from the Credit Union asking to SEND MONEY to KTVAECU, do not respond to the text or request! We will never ask you to copy, forward, or send us a link.

If someone contacts you asking about personal information, here are some tips to help verify identity and maintain security:

AARP BankSafe Certified

We're officially AARP BankSafe Certified!

KTVAECU® is proud to announce that we have earned the AARP BankSafe Trained Seal in recognition of the training and policies we have in place to better prevent financial exploitation.

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Member Verification

Members calling the Credit Union may be asked additional questions to verify identity. As a result, longer hold times may occur. The Credit Union strives to provide peace of mind when Members conduct transactions in a branch, over the phone, or online.

Knoxville TVA Employees Credit Union continually works to keep our Members' protection a top priority! If you have any questions, call (865) 544-5400 or (800) 467-5427

WE WILL NEVER...

Ask you to send funds to us through SEND MONEY.

Ask for your Online Banking USERNAME.

Ask for your Online Banking PASSWORD.

cryptocurrency
CRYPTOCURRENCY & KTVAECU

Currently, NCUA does not allow credit unions to sell or hold cryptocurrency. KTVAECU® does not perform, sell, or hold transactions with any form of cryptocurrency (Bitcoin, Litecoin, Dogecoin, etc). Beware of any comments, reviews, or posts on Credit Union social media pages or website about Bitcoin transactions or transactions with any form of cryptocurrency.

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Contactless Card Security
CONTACTLESS CARD SECURITY

Even though all our debit cards are contactless, they also contain a magstripe and EMV chip if you prefer to use these methods. Unlike magstripes that contain full card information easily obtained through skimming devices, contactless chips are encrypted to only include partial card details and do not include enough information for the card to be used.

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