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Security

Why, When and How We Will Contact You.

Knoxville TVA Employees Credit Union will never email, call or text you requesting personal information such as user IDs, passwords or card information. There are times, however, when we will need to contact you regarding your accounts. When we contact you we may ask questions to validate your identity, but we will not ask you for complete account numbers, card numbers or online credentials. 

If someone contacts you inquiring about personal information, below are some tips to help verify identity and maintain security.

  • If you question the identity of the call, ask for their company contact information, tell them you need to call them back at a later time and verify their information by calling the company at the phone number provided on their website. 
  • Never provide personal information over the phone, including full social security numbers or account numbers. Businesses using this information to verify your identity will most likely only ask you to verify the last four numbers.

Members calling the Credit Union may be asked additional questions to verify identity. As a result, to maintain the highest level of security, longer hold times may occur. This is an ongoing process as the Credit Union continually strives to provide peace of mind when Members conduct transactions in a branch, over the phone or online.

Knoxville TVA Employees Credit Union is continually working to keep Members protected by making Member security a top priority! Should you have any questions, feel free to contact us at (865) 544-5400 or (800) 467-5427. 

Protect Yourself Against Fraud

Criminals constantly search for new and clever ways to obtain money and personal information from consumers. Each year, more consumers and businesses depend on computers, tablets and smart phones to perform banking transactions and purchases, making Cyber security and Fraud vulnerabilities more prevalent. At the Credit Union, protecting your information is a priority. We are committed to raising awareness and educating employees and Members to protect confidential information.

Take action to protect your personal and financial information. Keep online and offline transactions secure by reviewing security alerts, recognizing common scams and protecting your identity. Find out more on the FTC’s Pass It On consumer information site.

Identity Fraud

The identity theft landscape is the perfect storm. A combination of powerful forces including sophisticated technologies, aggressive thieves, easy access to data, and few obstacles make identity theft the fastest growing crime in America.

How to Report Identity Theft

The website linked above lists the steps you should take when you believe your identity has been stolen. 

Identity Theft: How it Happens

Information is as good as gold. Identity thieves have clever ways of discovering personal information. Find common methods here.

What Steps Should I Take If I Become a Victim of Identity Theft?

Identity theft is a serious crime. Sometimes victims can resolve the issue quickly with minimal damage to their personal finances and well-being. Sometimes it can take several hours and hundreds of dollars for victims to clear their names. Learn the steps you need to take if you become a victim of identity theft.

My Own Experiences with Identity Theft

I was contacted by my bank on a Thursday afternoon two years ago with the troubling information that someone had tried to use my ATM card at three different locations and failed due to incorrect PIN entries. I checked my wallet and my ATM card was still in my possession. “How did they get my ATM card?”

Learn Ways to Protect Your Identity

Learn some fast and easy tips to keep your identity safe no matter where you are.

Elder Financial Exploitation

Elder Justice - U.S. Department of Justice

This website provides resources for victims, family members, prosecutors, researchers, and anyone who works with older adults.

IC3

The IC3 was intended, and continues to emphasize, serving the broader law enforcement community to include federal, as well as state, local and international agencies, which are combating Internet crime and, in many cases, participating in Cyber Crime Task Forces.

Report Abuse

Online report filed with Adult Protective Services for filing concerns of Elder Abuse/Neglect/Financial Exploitation in TN. Learn more about reporting abuse on the Adult Protective Services website.

National Institute on Aging

Learn more about elder abuse here.

Cyber Security

Cyber Security Tips and Resources

This website provides information on the Stop. Think. Connect. Campaign that creates public awareness about understanding cyber threats and empowering users to be safe and secure online. 

Safe Kids Online

Visit this website for helpful tips to make sure your children are protected and safe online. 

Internet Scams

Current Internet Scams

This website lists current internet scams that have been reported to the Federal Bureau of Investigation.