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Security Tips General Information


KTVAECU® will never contact you to ask for online banking login credentials, account reset codes, PIN, debit/credit card numbers, social security, or account information.

However, there are times when we will need to contact you regarding your accounts. When we contact you, we may ask questions to validate your identity, but we will not ask you for complete account numbers, card numbers, or online credentials.

If someone contacts you asking about personal information, below are some tips to help verify identity and maintain security.

  1. If you question the identity of the call, ask for their company contact information, tell them you need to call them back later. Then verify their information by calling the company at the phone number provided on their website.
  2. Never provide personal information over the phone, including full social security numbers or account numbers. Businesses using this information to verify your identity will most likely only ask you to confirm the last four digits.

Currently, NCUA does not allow credit unions to sell or hold cryptocurrency. KTVAECU® does not perform sell or hold transactions with any form of cryptocurrency (Bitcoin, Litecoin, Dogecoin, etc). Beware of any comments, reviews, or posts on Credit Union social media pages or website about Bitcoin transactions or transactions with any form of cryptocurrency.

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Member Verification

Members calling the Credit Union may be asked additional questions to verify identity. As a result, longer hold times may occur. The Credit Union strives to provide peace of mind when Members conduct transactions in a branch, over the phone, or online.

Knoxville TVA Employees Credit Union continually works to keep Members protected a top priority! If you have any questions, call (865) 544-5400 or (800) 467-5427

Contactless Card Security

Even though all our debit cards are contactless, they also contain a magstripe and EMV chip if you prefer to use these methods. Unlike magstripes that contain full card information easily obtained through skimming devices, contactless chips are encrypted to only include partial card details and do not include enough information for the card to be used.