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⚠️TEXT MESSAGE SCAM ALERT

Please be aware of a fraudulent text message scam impersonating the Credit Union. KTVAECU® fraud text alerts come from a 5-digit shortcode, not a 10-digit phone number. If you are unsure, do not respond and call us at (865) 544-5400 or use our secure chat feature to confirm.

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Set Up Digital Banking 1

Register First, Then Sign In!

  • To set up online banking and the mobile app, you must tap Register before signing in. The Register Button is underneath the red Sign In Button. You only need to register once on online banking or the mobile app.
  • To Register, enter your account and personal information, accept the terms and conditions, and click Verify.
  • A verification code will be texted to your cell number or emailed to your email address on file.
  • Enter the verification code sent to your device or email, then tap Submit.
  • Now, create your username and password. Be sure to review the new security requirements for username and password.

TIP #1: The user name requires a number and must be at least 8 characters long.

TIP #2: The password must be at least 8 characters long, have a mix of uppercase and lowercase letters, and accepted special characters (-._@+).

NOTE: Each account holder will need to create their own username and password after registering as a new user.  Previous username and password may be reused when you create your new log in as long as it meets the new security requirements.

 

 

 

Get Started Now!

Check out our new YouTube tutorial playlist for step-by-step instructions on how to set up and customize online banking or our mobile app.

WATCH OUR YOUTUBE CHANNEL

 

Set Face ID or Touch ID

 

Biometric Login

Want to log in quicker and keep your account even more secure? Set up Face ID or Touch ID in your KTVAECU® Mobile App. Whether you want to check your balance, make a payment, or move money, biometric login keeps things simple and secure.

How to Transfer Money

Transfer Money

Transfer money between your accounts, your loan, or to other Members quickly and easily with KTVAECU® Digital Banking. Plus, set your transfer for now or later.

Set Account Alerts

 

Set Account Alerts

Whether you want a heads-up about deposits, balance updates, or loan activity, this video shows how to set up alerts in just a few clicks.

How to Register & Login

 

How to Register and Login

Get started with Digital Banking. In this video, we'll walk you through how to register and log in to Digital Banking, so you can manage your money anytime. Whether you are signing up for the first time, or just need a refresher, we'll guide you through each step to ensure a smooth experience.

Create Account Nicknames

Create account nicknames

Customize your account names to make managing your money easier. With KTVAECU® Digital Banking, you can give your share or loan accounts nicknames that work for your goals.

 

Pick Your Term Certificate Account Special

Earn 4.25% APY 3
on a 6 or 12 Month Term Certificate Account
$2,500.00 Minimum Deposit

LEARN more about certificate accounts 

 

JOIN US 8

Our purpose is to help generations of Members on their financial journeys. Your financial journey is always changing. That's why we are here to support you with services to fit each stage of your life.

  • Locally-Based
  • Community-Oriented
  • Excellent Member Service

How to Join

 

WAYS TO MANAGE YOUR MONEY

Whenever you need us, we'll be there. We offer multiple ways to manage your finances, access your accounts, and keep track of expenses - even while on the go! Click one of these convenient options to learn more.

MOBILE

Manage your money whenever and wherever!

ONLINE

Online Banking is one of the easiest, most secure ways to manage your accounts.

BRANCH

Come visit us at any of our Branch locations!

TELEPHONE

Telephone banking provides up-to-date information on your account. 

 

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“The staff is awesome, very helpful, and treats you like a valued customer! I highly recommend TVA Credit Union to everyone; you will not be disappointed if you go with KTVAECU!!! I would give them a 10+”
KAREN MEMBER SINCE 1999
"Awesome fraud dept. Entire staff is awesome and friendly. Highly recommend!"
SANDI MEMBER SINCE 2011
"I moved everything to Knoxville TVA Employees Credit Union years ago, and I am so glad I did. The service is amazing, and the fraud protection is the best. Thank you all so much for being there every time I have a question or need help."
BUD MEMBER SINCE 2015
"Wow! I have a firm belief that businesses should "make it easy for customers to do business With you." KTVACU is a PERFECT example of that! Not only was I able to go open a new account at 6 PM on a Monday. But I was also able to get questions answered for opening a business account there starting tomorrow. We are extremely happy we were recommended to bank here! 10/10 recommend!!!"
ANDREW MEMBER SINCE 2020
"I had a dispute with a fraudulent charge months ago that I thought was settled, but it turns out it wasn't. From the moment I called, I was treated so well, and after explaining everything that happened with the charge, both representatives gave fantastic service and explained why things happened the way they did. I have been banking with them for years and will continue to do so. Thank you to all who helped me."
LYNDSEY MEMBER SINCE 2020
Disclosures

1 Some restrictions may apply. Ask for details. Message and data rates may apply from your wireless carrier.

2 Some restrictions may apply. Ask for details.

3 APY = Annual Percentage Yield. APY effective as of 07-08-25. Rates are subject to change without notice. Fees may reduce the earnings on some accounts. Certificate Accounts with maturities of seventeen (17) months or less have a penalty for early withdrawal of an amount equal to ninety (90) days dividends. Certificate Accounts with maturities of eighteen (18) months or more have a penalty for early withdrawal of an amount equal to 180 days dividends. Dividends can be added back to the account, transferred to another Knoxville TVA Employees Credit Union account or mailed to you each month. Annual Percentage Yield applies when the dividend is reinvested in the account. Certificate Accounts (other than Educational Savings) can be designated as an Individual Retirement Account (IRA) or Health Savings Account (HSA). Any certificate account with new money of $10,000.00 may add 0.10% APY to the dividend rate featured above.

4 APY = Annual Percentage Yield. APY effective as of 07-08-25. Some restrictions may apply. Fees may reduce earnings. Ask for details. High-Yield Checking is a tiered-rate account. Monthly qualification cycle begins on the first day and ends on the last day of the calendar month. Terms and conditions may apply. Rate subject to change. PREMIUM RATE of 3.50% APY is earned on balances between $500.00 and $10,000.00 when the following monthly qualifications are posted and settled within the monthly qualification cycle: • Make 15 debit card transactions • Log in to online/mobile banking at least once • Receive eStatements • Have direct deposit NON-PREMIUM RATE of 0.00% APY is earned on balances of $499.99 or less. On balances over $10,000.00, 0.15% APY is earned or when premium qualifications are not met. When the account is closed, 0.15% APY applies for the month the account is closed.

5 APR = Annual Percentage Rate. Rate subject to change without notice and based on creditworthiness. Available to qualifying Members. Some restrictions may apply. Ask for details. View credit card disclosure at tvacreditunion.com/credit-card-disclosure.

6 APR = Annual Percentage Rate. Restrictions apply. Not a government-affiliated agency. All applications subject to underwriting guidelines and approval. Rates based on creditworthiness. Ask for details. Please note the interest rate and fees shown are available to borrowers with excellent credit history with loan-to-values up to 80% of the appraised value or sales price of the property, whichever is the least amount. If the loan-to-value is higher than 80%, please contact us for a rate quote. The actual interest rate and fees available to you may be different than the rates displayed. All interest rates and APRs shown are subject to change without notice.

7 *APR = Annual Percentage Rate. Available to qualifying Members. Some restrictions may apply. Rate subject to change without notice and based on creditworthiness. Minimum loan amount for new auto loans with terms 85 to 96 months: $40,000.00. Rates increase by 1.00% for autos over 100,000 miles. Payment per $10,000.00 is for example purposes only. Ask for details.

8 To join the Credit Union, you must meet membership requirements. Fees may apply. Some restrictions may apply. Ask for details.