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All Credit Union locations will be closed Friday, July 4, and Saturday, July 5, in observance of Independence Day.

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Account Alerts

Account Alerts 4

Stay in the know about account activity with real-time Account Alerts! Choose which alerts you want to track and how you want to receive them. 

Choose to receive Account Alerts by text or email notification. Get alerts for what matters most:

  • Your account balance is under a certain amount. 
  • Your credit card balance is over a certain amount. 
  • A deposit has posted to your account. 
  • Your loan payment is due or past due. 
  • A payment has posted to your account. 
  • A withdrawal has posted to your account. 
  • And more!

Tools to keep you secure

Tools to Keep You More Secure

Your account security is our priority! We offer tools to make it easier than ever to protect your accounts.

  • Control My Card: Turn your card on or off, set alerts, and more.
  • Multi-Factor Authentication: Secure your login attempts with a security token via text or email.
  • Card Fraud Text Alerts 4 : Get real-time text notifications about activity on your cards.
  • 24/7 Member Help: Need help? We're here for you! Call Card Support anytime at (865) 544-5400.

 

MORE SECURITY TIPS

 

*Plaid is a trademark of Plaid, Inc. You authorize and direct KTVAECU to share information about yourself, your KTVAECU relationship and your accounts at KTVAECU with Plaid Inc. (a “third party”) and, with any apps and websites (“third parties”) with which you've consented to allow Plaid to share your information. It is the Member's responsibility to ensure the privacy and security of your information is appropriately protected by Plaid or other third parties with whom you share your information. Use of your information by Plaid or a specific app/site, service, quality, performance, and accuracy are governed by your agreement with Plaid, Inc. or third parties, not by KTVAECU.

Disclosures

1 Available to qualifying Members. Some restrictions may apply. Message and data rates may apply. Ask for details.

2 Some restrictions may apply. Ask for details. Message and data rates may apply from your wireless carrier. Ask for details.

3 Some restrictions may apply. Ask for details. Message and data rates may apply from your wireless carrier. Ask for details. Control My Card by KTVAECU® is a registered trademark of Knoxville TVA Employees Credit Union. Available to qualifying Members.

4 Some restrictions may apply. Message and data rates may apply. Not all wireless carriers support FTEU (Free To End User) texting. If your carrier does not support these texts or your mobile number is not on file, you will continue to receive phone calls if unusual activity occurs on your card. Ask for details.

5 Some restrictions may apply. Ask for details. Message and data rates may apply from your wireless carrier. Pay-A-Person uses Payrailz to send funds and is a trusted, third-party partner of Knoxville TVA Employees Credit Union. Full disclosure available at tvacreditunion.com/payaperson-disclosure.

6 Skip-a-Payment Disclaimer - Skip-A-Payment is not valid on real estate loans, business loans, line-of-credit loans, or credit cards. $35.00 fee applies to each skip-a-payment. All qualifying loans must be current and in good standing. Maximum number of 2 skips are allowed per rolling 12-month period. Back-to-back skips are allowed if qualifications are met. Ineligible loans will not be deferred. Credit Union will not be responsible for any payments, deposits, or other communications of forms lost in the mail. Skip-A-Payment is subject to Credit Union approval. By utilizing Skip-A-Payment, you acknowledge that KTVAECU will be extending your loan and final payment by one month on each loan designated. Interest will continue to accrue on your loan during the month that you skip your payment. If a GAP Waiver insurance policy was purchased at the origination or during the course of the loan, doing any Skip-A-Payment may have an adverse impact as to how a GAP claim is paid by the GAP insurance carrier. The Credit Union will not be liable for any denial of GAP benefits created by Skip-A-Payment products.