FRAUDULENT TEXT

Never provide personal or financial information in response to text messages or click links or numbers from unknown senders. If you receive a request for this information, please do not respond. Contact us if you are unsure.

FRAUDULENT TEXT

Never provide personal or financial information in response to text messages or click links or numbers from unknown senders. If you receive a request for this information, please do not respond. Contact us if you are unsure.

Routing #264279567

Contact Us

Need support or have a question?

Send a Message  Branch Locations    Holidays          Forms            FAQs       

SECURE CHAT

The chat icon in the bottom right corner is a secure line of communication. Users can use this feature to chat directly with a Member Service Representative.

CALL


Contact Center Hours:
Monday - Friday 7:00 AM - 7:00 PM
Saturday 8:30 AM - 1:00 PM

Knoxville Area (865) 544-5400
Morristown (423) 581-0981
Tri-Cities (423) 246-7511
Toll-free (800) 467-5427

NEW! Members can now TEXT the Credit Union 865-544-5435
*Message rates may apply.

Telephone Banking:
Account balances, transfers, history, and more
(865) 544-5675 or (866) 588-2328

Bill Pay Support:
Help with paying bill online and transactions
(844) 608-1894

Online Banking Support: 
Assistance with online or mobile banking
(865) 544-5400

Real Estate Lending:
Help with home loans, refinancing, home equity line-of-credit, or payoff request
(865) 544-5409

Apply for a Loan:
Assistance with a auto, recreational, personal loan, etc.
(865) 544-5626

MAIL


General Address

P.O. Box 36027
Knoxville, TN 37930

Real Estate Lending Error Resolution & Information Requests

Real Estate Lending
Knoxville TVA Employees Credit Union
P.O. Box 36027
Knoxville, TN 37930

Mortgage Payoff Request for Mortgage/Title Companies

Request a payoff online

Not all requests can be processed online. Payoffs may also be requested by calling us at (865) 544-5409 or faxing a request to (865) 544-5698.

Report a Lost or Stolen Card

To report a lost or stolen ATM or Visa debit card please call (865) 544-5400 or toll-free (800) 467-5427. To report a lost or stolen credit card please call (800) 472-3272

Report Fraudulent Card Activity

To dispute fraudulent charges on a debit or credit card, please complete the Credit/Debit/POS Dispute Form.

If you have additional questions, please call (865) 544-5490 during normal business hours.