LOCATIONS
SOMETHING NEW IS COMING! GET READY FOR BIG UPGRADES!
Our online banking, mobile app, website, and core systems are getting major improvements on June 3.
At the end of business day on Friday, May 30:
- Branch lobbies, drive-thrus, and the call center will temporarily close.
- Online banking, telephone banking, online chat, and the mobile app will be temporarily unavailable.
We'll reopen our doors on June 3, ready to show off our new upgrades, online banking, and mobile app!
Before the big date, call us or log in to digital banking to verify your personal information: primary phone number, mailing address, email, and any joint accounts on which you are listed. You will need this information to verify your accounts and when you re-register for the new online banking and mobile app on June 3! Thank you for your understanding as we work to bring you upgraded services!
In-Branch Services
Instant Issue Cards1
No need to wait for a new card in the mail! Get a new or replacement debit2 or credit3 card printed instantly at any branch.
ATM4
Deposit, withdraw, and check your balance in minutes at any ATM in our network with your KTVAECU® card! Plus, your card gains you access to thousands of surcharge-free ATMs nationwide.
Money Orders & Cashier's Checks5
Easily purchase money orders and cashier's checks in-branch to pay bills, move money, make a down payment, and more!
Coin Machines6
Turn your spare change into cash with our coin machines. There's no charge for Members!
Notary Service7
It's free for Members! Bring in any documents you need notarized to your branch. Photo ID required.
Wire Transfers8
Quickly send funds to an account outside the Credit Union with a wire transfer.
Safe Deposit Boxes9
Looking for a secure place to store important documents, valuable items, and more? Ask us about which size safe deposit box is right for you!
Safe Deposit Box Rental Prices
1Available to qualifying Members. Some restrictions may apply. Fees may apply. Ask for details.
2Available to qualifying Members. Some restrictions may apply. Ask for details.
3APR = Annual Percentage Rate. Rate subject to change without notice and based on creditworthiness. Available to qualifying Members. Some restrictions may apply. Ask for details. See credit card disclosure.
4Allpoint, Co-Op Financial Services, and KTVAECU ATMs are surcharge-free for all Knoxville TVA Employees Credit Union cardholders. Your financial institution may impose a separate service fee on a transaction conducted at an ATM it doesn’t own. $1.00 cash advance fee on credit cards at foreign ATMs.
5We cannot generally verify cashier’s checks, money orders, or other similar items are authentic and valid at the time you ask us to cash them or accept them for deposit. If we cash or accept for deposit a cashier’s check and later learn the item is fraudulent, counterfeit, or invalid for some other reason, we may charge your account for the amount of the item. This may occur even if we previously made the funds available to you, or this causes your account to become overdrawn. Fees may apply. Ask for details.
6No-fee coin machines are available to Members of Knoxville TVA Employees Credit Union. Non-Members are charged a 10.00% fee. Coins must be clean and free of debris. Coin machines are maintained for accuracy; however, the Credit Union cannot guarantee coin machines will be error-free and may occasionally be out-of-service. The Credit Union does not assume liability for loss or destruction of coins. Available at branch lobby locations only.
7Notary service provided free-of-charge to Members of Knoxville TVA Employees Credit Union. Available at branch lobby locations only.
8Requests for domestic wires received after 2:30 PM EST will not be processed until the following business day. Please allow a minimum of 24-48 hours for a domestic wire to be received. The undersigned originator requests payment to be made to the beneficiary or account number named above. You may identify the payee of any financial institution by name and account number or ABA routing number. The Credit Union may rely on the account or other identifying number as the proper identification, even if it identifies a different party or institution. To the extent not prohibited by law, the undersigned agrees this wire transfer is irrevocable and the sole obligation of Knoxville TVA Employees Credit Union is to exercise ordinary care in processing this wire transfer and it is not responsible for any losses or delays which occur as a result of any other party’s involvement in processing the wire. You authorize the Credit Union to transfer funds as described plus applicable charges.
9Available to qualifying Members. Some restrictions may apply. Available on a first-come, first-serve basis. Available at select-branch locations. Ask for details.