Contact Us

MAILING ADDRESS

PO BOX

Avoid a late fee! Make sure your payments are going to the correct address:

Knoxville TVA Employees Credit Union
P.O. Box 36027
Knoxville, TN 37930

Looking for an even more convenient, free way to manage your payments? Then try setting up automatic payments through Bill Pay!

Learn More About Online Banking & Bill Pay

CONTACT US

CALL

(865) 544-5400
TOLL-FREE:
(800) 467-5427

Monday - Friday:
7:00 AM - 7:00 PM
Saturday:
8:30 AM - 12:30 PM

EMAIL

justask
@tvacreditunion.com

Questions, comments, or concerns? Send us an email.

CHAT²

Want to speak with a real person without having to stop what you’re doing? Try Secure Chat! Click on the red bubble in the bottom right corner.

TEXT²

(865) 544-5435

You can text the Credit Union with questions. It's an easy way to stay in touch and get the answers you need.

VISIT

Come visit us at any of our Branch locations!

LOCATIONS

ADDITIONAL SUPPORT NUMBERS

TELEPHONE BANKING³

(865) 544-5675

Check your balance, transfer between accounts, review charges, and more, 24/7!

BILL PAY⁴ SUPPORT

(84 4) 608-1894

Get help setting up new Bill Pay payments and managing existing payments.

ONLINE/ MOBILE SUPPORT

(865) 544-5400

Get assistance with online banking and the KTVAECU mobile app.

REAL ESTATE LENDING

(865) 544-5409
Get help with home loans, refinancing, home equity loans, and payoff requests. For Homeowners Insurance, press 1. Talk with a Real Estate Rep, press 2.

CONSUMER LENDING

(865) 544-5626

For questions about consumer loans or to manage loan applications, call our Consumer Lending department.

REPORT FRAUDULENT
CARD ACTIVITY

For information on debit/credit card disputes, please visit the Card Disputes Page.

If you have additional questions, please call (865) 544-5490 during regular business hours.

REPORT LOST OR
STOLEN CARD

To report a lost or stolen ATM or Visa debit card please call (865) 544-5400 or toll-free (800) 467-5427 and select option 5 for the Card Services Department. To report a lost or stolen credit card please call (800) 472-3272.