Scammers are actively impersonating the Credit Union using phone calls, texts, and emails. We will never ask you to send funds to us through Pay-A-Person. Hang up immediately or ignore the text and call us at (865) 544-5400.
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Score your dream haul
with a KTVAECU® Debit Card!
Vote For Us
Thanks to your support, we've been nominated in this year's Cityview Best of the Best awards. Show even more love and vote for us through August 25!
- Best Credit Union – listed in the Stores & Services Category
- Best Place to Work (500+) – listed in the People & Places Category
Remember to vote in all 35 categories for your votes to count!
Quick Tips to Navigate Digital Banking
Pay Loan from an
External Account
6
TIP: To pay a loan from another financial institution, choose Move Money in the navigation menu, NOT the Make-A-Payment button on your Accounts page! Watch the tutorial.
Transfer to Another
KTVAECU Member
TIP: Under Move Money, choose Make-A-Transfer, then Transfer Money to Another KTVAECU Member.
TIP: When adding a New Member Destination, select the checkbox to save for future transfers.
Control My Card
by KTVAECU®
TIP: Select Cards from the bottom menu to manage all KTVAECU cards.
TIP: Remember to select Trust Device on the Account Verification screen!
Show or Hide
Your Accounts
TIP: To choose which accounts you want to see, choose the circle with your initials -> Customization -> Account Visibility.
TIP: Uncheck the Show checkbox next to accounts you want to hide!
Link External Accounts
with Plaid
7
TIP: To connect external accounts, scroll down to My External Accounts and choose Link Accounts.
TIP: Connecting external accounts ONLY allows you to view those accounts inside KTVAECU digital banking. Watch the tutorial.
Set Account Alerts 8
TIP: Look for the bell icon at the top of your screen to set customizable, real-time alerts.
TIP: Choose the All Trusted Devices check box to get push notifications to your device!
Enroll in eStatements 9
TIP: To enroll in eStatements, select Statements from the navigation menu, then Manage Preferences to toggle the Go Paperless option.
TIP: Remember to enable eStatements for ALL accounts you want to enroll!
Change Language
TIP: Choose the circle with your initials, then Settings to find language options.
Set Up Bill Pay 10
TIP: To find Bill Pay, first select Move Money in the navigation menu!
TIP: To add a new biller, press Pay Bills +.
TIP: Only the primary account owner will automatically see previously paid billers. Joint owners can manually add billers with Pay Bills +. Watch the tutorial.
Helpful How-To Tutorials
Check out our YouTube tutorial playlist for step-by-step instructions on how to set up and customize online banking or our mobile app.
1. Select Move Money, then Make-A-Payment
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2. Choose Add Account and enter your SSN or Tax ID to look up your loan!
With Pay-A-Person 11 , you can transfer cash to friends or family even if they’re not KTVAECU Members! It’s quick, easy, and more secure.
Skip the card swipe! Pay straight from your phone when you add your debit or credit card to your digital wallet using the mobile app.
Whether you want a heads-up about deposits, balance updates, or loan activity, this video shows how to set up alerts 8 in just a few clicks.
Ready to simplify how you pay your bills? In this video tutorial, discover how to use the Pay-A-Bill 10 feature in KTVAECU® digital banking.
Ways to Manage Your Money
Whenever you need us, we'll be there. We offer multiple ways to manage your finances, access your accounts, and keep track of expenses - even while on the go! Click one of these convenient options to learn more.
Why Join 12 KTVAECU?
Our purpose is to help generations of Members on their financial journeys. Your financial journey is always changing. That's why we are here to support you with services that fit each stage of your life.
You're a part of something BIG!
From food drives to financial education, we're committed to serving our community. Our community volunteer goal is a collective total of 10,000 hours each year!
Small Changes, Big Savings
Small steps can lead to BIG savings! Get the inside scoop on how small actions add up to help you crush your savings goals.
Your Home Buying Your Starter Pack
Buying a house feels impossible, right? But guess what? It's more achievable than you think! In this episode, we're giving you the ultimate Home-Buying Starter pack. From breaking down common myths to sharing creative hacks for first-time buyers, we have everything you need to start your journey towards homeownership.
How to Choose The Right Financial Institution
Not sure where to put your money? We’ve got your back. We’re breaking down how to choose the right financial institution—one that fits you, your goals, and your future. Whether you’re opening your first account, thinking about switching banks, or just want to know your options, this is where you start.
Wheel Talk: First-Time Car Buying
Not sure where to put your money? We’ve got your back. We’re breaking down how to choose the right financial institution—one that fits you, your goals, and your future. Whether you’re opening your first account, thinking about switching banks, or just want to know your options, this is where you start.