Digital Transformation
BRINGING NEW CONVENIENCES!
"We are confident our system upgrade will help us continue to meet the personalized service you have come to expect, and hopefully, exceed that commitment. I am excited to be on this journey with you." ~ Lynn Summers, President & CEO
KTVAECU® continuously works towards making your experience with us as friendly, convenient, and seamless as possible. I am excited to announce we will undergo a System Upgrade from May 30 - June 2, 2025, to provide you with the latest banking technology.
BE ALERT!
While our branches and Call Center will be closed for System Upgrades after 6:00 PM on Friday, May 30 through June 2, fraudsters will still be active. During the System Upgrade period, please err on the side of caution and do not respond, click, or interact with suspicious notifications or alerts!
Debit and credit cards will be monitored for suspicious activity during the System Upgrade period, and the text alert will come from a 5-digit shortcode. If you suspect card fraud activity on your card(s), call (865) 544-5400 and press option "4".
If you have questions, visit our website or social media. Our branches and Call Center will reopen on June 3.
PREPARE FOR OUR SYSTEM UPGRADE
NOW THROUGH FRIDAY, MAY 30
- Mark the dates of the System Upgrade to your calendar!
- Verify your contact information by calling, logging into Online Banking/Mobile App, or visiting any of our branch locations!
- Primary phone number
- Email address
- Mailing address
- Any joint accounts on which you are listed
- Stay in the know! Follow us on social media to track and get the most current details of our digital transformation!
“Our digital banking tools are very popular, and I cannot wait for you to try new some of the exciting new features.” ~ Denise O'Dell, Vice President of Electronic Services
Our System Upgrade from May 30 through June 2, 2025, includes a new Online Banking platform and Mobile App. When we emerge on June 3, you will have access to a clean, modern look with new features to make managing your money even easier!
HOW TO GET THE NEW APP
On June 3, our new app will be available as an update for iPhone users. Depending on your settings, your app may automatically update. For Android users, you will need to download the new app from the Google Play Store.
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NEW USERNAME & PASSWORD
REQUIRED ON JUNE 3
Regardless of whether you already have a digital banking username or password set up now, on June 3, you will need to create a new username and password. You will be prompted to create your new credentials the first time you log in to online banking or our mobile app.
TIPS:
- Each person on an account will need to register as a new user with an individual login.
- To register with the new app and online banking, you'll need to verify your account with your account number, card number, or social security number. Make sure your personal information is up to date now for a smoother re-registration later!
IT’S TIME FOR AN UPGRADE.
“While our current core system has served us well for many years, it’s time for an upgrade because there are tremendous technological innovations and advancements we need to implement." ~ Jeff Cotton, CIO
KTVAECU continues to invest in state-of-the-art technology and programs to enable us to provide you with the services, security, and conveniences you come to expect from being a Member of a large Credit Union.