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Digital Transformation

BRINGING NEW CONVENIENCES!

"We are confident our system upgrade will help us continue to meet the personalized service you have come to expect, and hopefully, exceed that commitment. I am excited to be on this journey with you." ~ Lynn Summers, President & CEO

KTVAECU® continuously works towards making your experience with us as friendly, convenient, and seamless as possible. I am excited to announce we will undergo a System Upgrade from May 30 through June 2, 2025, to provide you with the latest banking technology.

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IT’S TIME FOR AN UPGRADE.

“While our current core system has served us well for many years, it’s time for an upgrade because there are tremendous technological
innovations and advancements we need to implement." ~ Jeff Cotton, CIO

KTVAECU continues to invest in state-of-the-art technology and programs to enable us to provide you with the services, security, and conveniences you come to expect from being a Member of a large Credit Union.

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GET READY FOR BIG SYSTEM UPGRADES!
Our online banking, mobile app, website, and core systems are getting major improvements on June 3.

At the end of business day on Friday, May 30:

  • Branch lobbies, drive-thrus, and the call center will temporarily close.
  • Online banking, telephone banking, and the mobile app will be temporarily unavailable.

We'll reopen our doors on June 3, ready to show off our new upgrades, online banking, and mobile app!

PREPARE NOW! VERIFY YOUR INFORMATION.
Before the big date call us, log in to digital banking, or visit any branch location to verify your personal information: primary phone number, mailing address, email, and any joint accounts on which you are listed. You'll need this information to verify your accounts when you re-register for the new online banking and mobile app on June 3.

STAY IN THE KNOW!

We will send emails and post more details of our digital transformation over the coming weeks so you can learn what to expect on the days leading up to May 30 and what will be updated on June 3.

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