Digital Transformation

We are undergoing a significant digital transformation starting on May 30 at 6:00 PM through June 2. The systems being upgraded include:

• Core Processor
• Online Banking
• Mobile Banking
• Mobile App
• Website

1. Technology is continuously evolving, especially within the financial services industry. We are upgrading our systems to continue providing you with the highest level of account security and Member service.
2. Our current core system was developed 40 years ago, and while it has served us well over the years, it is time to usher in updated technological innovations and advances in account security.

It's the implementation of new software for the Credit Union's core processor. The core processor is the main computer system we use to manage major account functions, including deposits, loans, and credit card processing transactions.

Yes. You will have access to your cards to make purchases and withdrawals using your debit and credit cards during the System Upgrade.

The upgrade takes several days to complete, as there are many detailed steps and processes. We will capture all of the data from our old system and transfer it to the new system, then validate the accuracy and correctness of the transfer. We will also connect the new core system to our ancillary services used to maintain and service your accounts.

• During the System Upgrade, our team of experts and experienced staff will perform significant testing and validation to ensure that our new system functions accurately and with minimal service disruptions.
• On June 3, you will see changes, like how you verify your account, and how you see each account. More details will be available as we get closer to the digital transformation dates, May 30 - June 2.

• Our top priority is keeping your personal and account information safe and secure. We have processes in place to ensure your account information is transitioned to our new core system securely and accurately.
• You are a big part of keeping your account and personal information safe. Stay vigilant and trust your gut!
• Fraudsters will still be active. During the System Upgrade period, please err on the side of caution and do not respond, click, or interact with suspicious notifications or alerts! Debit and credit cards will be monitored for suspicious activity during the System Upgrade period, and the text alert will come from a 5-digit shortcode. If you suspect card fraud activity on your card(s), call (865) 544-5400 and press option "4".

• Some products and services, such as Online and Mobile Banking and ATM deposits, will be temporarily unavailable during the system update period. Reference our service availability chart for details.

No, you will not be able to view your eStatements during the system upgrade period. Your e-statements will be available to view on June 3.

ATMs will be available for cash withdrawals during the full duration of the System Upgrade. After 6:00 PM on Friday, May 30, you will be unable to make deposits at our ATMs. Additionally, account balances displayed at ATMs after 6:00 PM on Friday, May 30, will not reflect the most recent activity and will not be updated until June 3.

Any direct deposits received before 6:00 PM on May 30 will be deposited into your account that day, and if possible, credits that are future-dated. Any direct deposits sent by the issuer after 6:00 PM on May 30 will be deposited into your account by close of business on June 3.

1. There are no disruptions in the month-end and/or quarter-end statements.
2. In preparation for our System Upgrades on June 3, 2025, qualifying accounts with dividends posting on a calendar quarter basis will temporarily have dividends posted on a monthly basis for April, May, and June statement periods. Normal quarterly dividend schedules will resume starting July 1, 2025.

Yes, there will be no interruption to dealership auto and recreational vehicle loans.

No, transactions made after 6:00 PM on May 30 through June 2 will not be viewable. On June 3, by the close of business day, your account will be updated with any transaction made during the system upgrade period.

No, you will not have access to your account balances between 6:00 PM on May 30 through June 2.

Text Message Banking is no longer available. We recommend using our digital banking to view account balances, see transactions, and make transfers. This platform provides a secure and user-friendly experience with enhanced features compared to Text Banking, such as Quick Balance.

Yes, on June 3, there will be a new mobile app!

• Apple users will be asked to update their software to the latest version.
• Android users must go to the app store and download the new app.

Yes, the online loan application process will not be interrupted during the system upgrade period. However, loan approvals may be delayed between May 30 and June 2.