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STAY ALERT! 
Stay alert for fraud!While our branches and Call Center will be closed for System Upgrades after 6:00 PM on Friday, May 30 through June 2, fraudsters will still be active. During the System Upgrade period, please err on the side of caution and do not respond, click, or interact with suspicious notifications or alerts! 

Debit and credit cards will be monitored for suspicious activity during the System Upgrade period, and the text alert will come from a 5-digit shortcode. If you suspect card fraud activity on your card(s), call (865) 544-5400 and press option "1". If you have questions, visit our website or social media. Our branches and Call Center reopen on June 3.

 

 

New Systems, Same Friendly Faces!

We can't wait to show you what's new! Come see us!

NEW ACCOUNT VIEW

After the System Upgrade, you will have a more complete view of your accounts in online and mobile banking. You will see all accounts you are listed as an owner, including joint accounts, under your individual online and mobile banking username and password. For joint owners who do not currently have an individual username and password, you will have a chance to create your new login credentials.

ACCOUNT VIEW
BEFORE JUNE 3

Currently, all accounts with the same username and password are visible in online banking and the mobile app, regardless of who is the primary or joint account owner.

ACCOUNT VIEW
AFTER JUNE 3

On June 3, you will create an individual digital banking username and password. When you login with your individual credentials, you'll only see accounts you are listed as a primary or joint owner.

HOW TO GET THE NEW APP

Mobile app refreshed look

 

On June 3, our new app will be available as an update for iPhone users. Depending on your settings, your app may automatically update. For Android users, you will need to download the new app from the Google Play Store.

CREATE A NEW LOGIN

You will be prompted to create new credentials the first time you log in to online banking or our mobile app. 

TIPS:

  • Each person on an account will need to register as a new user with an individual login. 
  • To register with the new app and online banking, you'll need to verify your account with your account number, card number, or social security number. Make sure your personal information is up to date now for a smoother re-registration later! 

NEW Interactive Touchpads

Our new interactive touchpad helps you connect and explore your accounts with us. With our new interactive touchpads, you'll get:

  • Improved security with enhanced authentication
  • Quicker Access to your account with the tap of your card
  • Streamlined service
  • User-friendly screens to help guide you

Whether you're checking your balance, making a transfer, or getting one-on-one help, the new touchpad experience makes it easier, faster, and more secure than ever before.

 
Stay Alert for Scams and Fraudsters!
Welcome to our NEW website!