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⚠️TEXT MESSAGE SCAM ALERT

Please be aware of a fraudulent text message scam impersonating the Credit Union. KTVAECU® fraud text alerts come from a 5-digit shortcode, not a 10-digit phone number. If you are unsure, do not respond and call us at (865) 544-5400 or use our secure chat feature to confirm.

FraudWatch

LET'S FIGHT FRAUD TOGETHER

Because anyone can be a victim of fraud, we're dedicated to giving you the tools you need to keep your accounts safer. Join us for Fraud Watch to learn more about:

  • Common Scams
  • Password Tips
  • Debit and Credit Card Security
  • Email and Text Red Flags
  • And More!

FIND YOUR NEAREST FRAUD WATCH EVENT

MEET THE FRAUD SQUAD

TECHNOLOGY
TITANS

The Technology Titans are experts on all things tech! They'll answer your questions about the latest email and text scams, teach you to spot red flags, and give you tips for creating super-savvy passwords.

CARD
GURUS

Our Card Gurus fight fraud and help you keep your money safer. Learn all you need to know about debit and credit card security so you can stay ahead of fraudsters and shop with confidence!

ACCOUNT
WIZARDS

From the latest scam tactics to the best money management tips, the Account Wizards have inside info on how to keep your accounts more secure. They'll share tips to help you spot fraudsters' lies!

WAYS TO FIGHT FRAUD

Check out these fraud tips to help you protect your information. Share these tips with your family, friends, and community to join the Fraud Squad and help fight fraud!

  • Use strong passwords
  • Set up two-factor authentication
  • Set up security questions
  • Guard your information
  • Report Scams or suspicious activity

Contact us at 865-544-5400 if you suspect fraud on your account or have a lost or stolen card.

MORE SECURITY TIPS

FOUR P's TO EVERY SCAM

The Federal Trade Commission has identified four elements of most scams.

PRETEND

Fraudsters pretend to be from an organization you know or trust, like the Credit Union, a government agency, or your utility provider. They use technology to spoof phone numbers so the call or text looks legitimate.

PROBLEM / PRIZE

Fraudsters say there's a problem with your account, your device has a virus, or you won a prize. This is to catch you off guard and make you want to act.

PRESSURE

Scammers want you to act fast before you can think. They threaten legal trouble or say your device is corrupted.

PAY

Be suspicious of requests to pay a specific way, like cryptocurrency, money wires, or gift cards.