At Knoxville TVA Employees Credit Union, we are always searching for ways to improve your account security. We recognize keeping account information secure is extremely important for our Members, and we make this a priority. Keeping this in mind, the Credit Union offers various ways to protect your account information.

New Fraud Text Alerts

We are very excited to announce the launch of the NEW Fraud Text Alerts program. On October 24, 2017, Knoxville TVA Employees Credit Union will be launching the new Fraud Text Alerts program and will be using it as an additional communication tool for our Fraud department to reach you in the event fraudulent activity is detected on your account.

To enroll in the new fraud protection service, all Members will receive an enrollment text message. Do NOT be alarmed when receiving the text; it is an official text from the Credit Union. Enrollment is optional, however, this is an additional security feature to keep you informed and safeguard your account.

The official text from the Credit Union will be from 207-33. Any text message without 207-33 may originate from an unauthorized source.  Member security is a top priority at Knoxville TVA Employees Credit Union. The Fraud Text Alerts program will help keep your account and financial information safe. Please contact the Credit Union if you have any questions.


If you are looking to take complete control of your debit or credit card, the CardValet app is the answer. With CardValet, you can turn your card ON/OFF, set card alerts, set spending limits, view balances, view card transactions and more!


By enrolling in free eStatements, you eliminate private financial information from sitting in your mailbox, being stolen or getting lost on its way to you. Within online banking, eStatements are password protected and encrypted on our secure website where they can be downloaded or printed. It’s convenient and keeps your information safe!

Unique Security Passwords

Add an additional layer of protection to your account by using a password not easily known by others. Simply visit a branch, send a secure email within Online Banking or request it to be added next time you call the Contact Center. We’ll take care of the rest!


LifeLock is an industry leader in identity theft protection. As a partner with the Credit Union, they offer special pricing! Members are eligible to receive 30 days free and then 10% off of LifeLock memberships. You can visit their website for more information about enrollment!

Helpful Tips

The following are some tips to help you stay safe and keep your information secure, especially while using your phone, computer or tablet for mobile banking.

  1. Limit your behavior on public Wi-Fi. Public Wi-Fi is any Wi-Fi that is shared with someone other than yourself and members of your household; this would include a guest account, restaurant or hotel Wi-Fi, in-flight and many other forms of public Wi-Fi. Your data can potentially be discovered by other users on that public Wi-Fi. This means you need to use extra caution when connecting to public Wi-Fi. Don’t do anything on your browser that you wouldn’t do if a stranger was sitting next to you staring at your screen. Also, avoid conducting any transactions while on public Wi-Fi.

  2. Another way to stay secure is to use your mobile hotspot. You can use your personal mobile hotspot on your phone in order to connect your computer or tablet. Now that many of the cellular carriers are moving to unlimited data, you can freely use your data to help you stay secure.

  3. Be cautious when shopping online. Only buy from secure sites, and make sure you are not making online purchases over public Wi-Fi networks. Also, never save your debit card number on a website.

  4. Check your credit report and your account regularly for potential fraudulent activity.

  5. Inspect gas pumps and ATM’s for skimming devices. If there is anything unusual about a gas pump or ATM, do not insert your card and alert someone if possible.


The Credit Union is constantly striving to provide simple ways for Members to keep account and financial information secure at all times. As technology continues to change, we have made a commitment to adapt and provide a variety of options for the Membership! Member security is, and always will be, a top priority for Knoxville TVA Employees Credit Union!