Online Banking - Knoxville TVA Employees Credit Union

Account Balances

Get real-time account balances and view your eStatements anytime.

Make Payments

Pay your KTVAECU^® Loan or Credit Card in just a few clicks.

Direct Deposit

Set up direct deposit to get paid up to two days earlier.

Deposit Checks

Securely deposit checks into your accounts or loan balance.

Pay-A-Bill ¹

Send and schedule payments for rent, utilities, and much more.

Account Alerts ²

Get real-time alerts on your account by text or email.

Online Chat

Chat with us directly through secure Online Chat.

Open Accounts

Open a new share or apply for a loan or credit card! Get started.

Personalized Banking

Nickname accounts, pin your favorite shares, change your language, and more! Learn how.

Control My Card by KTVAECU^® ³

Fight fraudsters when you upgrade your card security with Control My Card by KTVAECU! Keep your moneyeven more secure with card controls, real-time card alerts, and more. Look for Cards in the online banking or mobile app menu to get started.

Know which businesses have your card information saved and review your recurring payments
Check your uChoose Rewards Points balance and redeem for gift cards, travel points, and more
Make sure your cards still work while you travel! Set travel plans with just a few easy steps
Securely show your card number, expiration date, and security code for up to 99 seconds
Update your PIN anytime

MORE INFO

Control My Card

Account Alerts ⁴

Stay in the know about account activity with real-time Account Alerts! Choose which alerts you want to track and how you want to receive them.

Choose to receive Account Alerts by text or email notification. Get alerts for what matters most:

Your account balance is under a certain amount.
Your credit card balance is over a certain amount.
A deposit has posted to your account.
Your loan payment is due or past due.
A payment has posted to your account.
A withdrawal has posted to your account.
And more!

Tools to Keep You More Secure

Your account security is our priority! We offer tools to make it easier than ever to protect your accounts.

Control My Card: Turn your card on or off, set alerts, and more.
Multi-Factor Authentication: Secure your login attempts with a security token via text or email.
Card Fraud Text Alerts ⁴ : Get real-time text notifications about activity on your cards.
24/7 Member Help: Need help? We're here for you! Call Card Support anytime at (865) 544-5400.

MORE SECURITY TIPS

Send Money with Pay-A-Person ⁵

Transfer cash to friends and family with Pay-A-Person! It’s quick and easy, and your recipient doesn’t even have to be a KTVAECU Member.

To get started with Pay-A-Person:

1. Click Move Money in the navigation menu
2. Choose To Another Person
3. Add a New Contact
4. Select the funding account
5. Enter the amount you want to send
6. Click Submit

While we take steps to keep your accounts safe while you send money, there are ways for you to help protect yourself against fraud!

Safety Tip #1

Because transfers with cash apps are considered cash transactions, it's best to transfer to people you know, like friends or family. There are no dispute rights for cash transactions.

Safety Tip #2

Never pay someone you don't trust for something promised to you in the future, like a deposit for a cruise or hotel. Money is sent instantly through cash apps and usually can't be canceled. It's best to use another form of payment to purchase a product or service.

Safety Tip #3

Don't share personal information like your PIN or login credentials with anyone. Fraudsters are always trying to gain access to your personal information. If you're not sure, just delete the email, text message, or hang up the phone and call the business directly. A legitimate company will be glad you're taking steps to keep your information secure!

Skip-A-Payment ⁶

Need some extra cash this month? Skip-A-Payment can help! Your account must be in good standing with at least three payments made on your loan.

Request Skip-A-Payment:

Click Move Money in the navigation menu.
Choose Skip Payment.
Select your loan.
Choose an account to charge the $35.00 fee.
Accept the Terms & Conditions and press Submit!

Reorder Checks

Never run out of checks again! If you've ordered checks for your account before, reorder them anytime with online banking.

Click More Services in the left navigation menu.
Choose Reorder Checks.
Select an account.
If you've ordered checks before, your information will prefill. Just press Continue to place your order!

Frequently Asked Questions

How do I register for online banking?

Click Login at the top of your screen, then select Register. You'll need your card or account number, your birthday, and the last four digits of your Social Security number to verify your account.
How do I update my information in online banking?

Once logged in, click the white circle with your initials in the upper right-hand corner and select Settings. Make changes to your email, phone number, or address.
How do I change my accessibility settings?

Click the gear icon in the upper right-hand corner of the login screen to toggle dark theme, change your language, or disable animations. To access even more accessibility settings, log in, click the white circle with your initials in the upper right-hand corner, then choose Settings. Find accessibility settings under Customization.
How do I view my eStatements?

Click Statements in the left navigation menu inside online banking. Select Manage Preferences to enroll in eStatements if you haven't already. Choose View Statements to view or download your statements. You’ll need a browser capable of displaying a PDF document. Most modern browsers have this. If yours doesn’t, you’ll need a plug-in like Acrobat Reader to help your browser display PDFs.
Does it matter what browser I use to log into online banking?

We recommend using the latest version of any modern browser, such as Chrome, Firefox, Safari, or Edge.
What if I want more help navigating online banking?

Visit the KTVAECU YouTube channel for more video tutorials. If you have questions, call us or use the Secure Chat to get in touch!

Disclosures

¹ Available to qualifying Members. Some restrictions may apply. Message and data rates may apply. Ask for details.

² Some restrictions may apply. Ask for details. Message and data rates may apply from your wireless carrier. Ask for details.

³ Some restrictions may apply. Ask for details. Message and data rates may apply from your wireless carrier. Ask for details. Control My Card by KTVAECU® is a registered trademark of Knoxville TVA Employees Credit Union. Available to qualifying Members.

⁴ Some restrictions may apply. Message and data rates may apply. Not all wireless carriers support FTEU (Free To End User) texting. If your carrier does not support these texts or your mobile number is not on file, you will continue to receive phone calls if unusual activity occurs on your card. Ask for details.

⁵ Some restrictions may apply. Ask for details. Message and data rates may apply from your wireless carrier. Maximum $1,000.00 per transaction, up to $4,000.00 per day. Send Money uses Payveris to send funds and is a trusted, third-party partner of Knoxville TVA Employees Credit Union.

⁶ Skip-a-Payment Disclaimer - Skip-A-Payment is not valid on real estate loans, business loans, line-of-credit loans, or credit cards. $35.00 fee applies to each skip-a-payment. All qualifying loans must be current and in good standing. Maximum number of 2 skips are allowed per rolling 12-month period. Back-to-back skips are allowed if qualifications are met. Ineligible loans will not be deferred. Credit Union will not be responsible for any payments, deposits, or other communications of forms lost in the mail. Skip-A-Payment is subject to Credit Union approval. By utilizing Skip-A-Payment, you acknowledge that KTVAECU will be extending your loan and final payment by one month on each loan designated. Interest will continue to accrue on your loan during the month that you skip your payment. If a GAP Waiver insurance policy was purchased at the origination or during the course of the loan, doing any Skip-A-Payment may have an adverse impact as to how a GAP claim is paid by the GAP insurance carrier. The Credit Union will not be liable for any denial of GAP benefits created by Skip-A-Payment products.