IMPORTANT UPDATE

On December 31, 2024, you will not be able to use your account number as your username when you log in to online banking or our mobile app.

Watch this video to find out how easy it is to create a new username and password!

EVERYWHERE BANKING

Whether you're gaming at home, out with friends, or even halfway around the world, the KTVAECU^® Mobile App¹⁵ lets you manage your money whenever and wherever you are!

Add Your KTVAECU^® Card to Your Digital Wallet
Send Money to Friends
Always Know Your Balance
Turn Your Card On/Off
Deposit Checks with Your Phone
Set Alerts
Stop Payment Drafts
Chat With Us

Account Alerts⁵

Take control of your accounts with our Account Alerts in Online Banking¹! They're the best way to stay up to date on all your account activity. Customize your settings, so you’ll be notified for activities by the method you choose.

Choose to receive Account Alerts by push, text, or email notification! A few favorite types of alerts include:

A deposit has posted to your account.
A successful or unsuccessful login on your account.
A new device registered to your account.
A transaction exceeds a certain amount.
Your email, password, address, PIN, or phone number has changed.

SEND MONEY⁸

Send money safely! Cash apps are one of the easiest and fastest ways to transfer cash from one person to another. But there are a few things you should know to keep your information and money safe when using cash apps:

Safety Tip #1

Because the transfer is considered a cash transaction, it’s best to transfer to individuals you know, like friends or family, not a company. There are no dispute rights for cash transactions.

Safety Tip #2

Never pay someone you don't trust for something promised to you in the future, like a deposit for a cruise or hotel. Sending money through cash apps is instant and usually cannot be canceled. When purchasing a product or service, it's best to use another form of payment.

Safety Tip #3

Do not provide anyone with your personal information like your PIN or sign-in code. Fraudsters are always trying to gain access to your personal information. If you're not sure, just delete the email, text message, or hang up the phone and call the business directly. If it’s a legitimate company, they will be glad you’re taking steps to keep your information secure.

HOW TO SEND MONEY:

1. Log in to the KTVAECU^® mobile app.
2. In the menu, select Send Money.
3. Add a New Contact, or select a name from dropdown.
4. Select the Funding Account.
5. Enter the amount you would like to transfer.
6. Tap Submit.

To cancel a pending payment, click the transaction, and then select Cancel Transaction. You can also delete or edit existing contacts by selecting the contact name, make the desired changes, then click Submit.

TRANSFER MONEY
Transfer funds easily with the KTVAECU mobile app. Move funds between your accounts, send money to another Member, or schedule future transfers.

Transfer Money Between Your Accounts

Transfer funds from one account to another with just a few taps. It’s a convenient way to:

Set aside some funds into a savings account
Move money into your checking account to cover an upcoming purchase
And more!

Transfer Money to Another Member

It's simple to transfer funds into another Member's account! All you need is their name, account number, and account suffix. Just select To Another Member when you create your transfer.

Schedule Future Transfers

Set up recurring or one-time transfers for automatic deposit into a savings account, schedule future loan payments, and more. Customize start and end dates, amounts, and transfer frequencies.

Principal-Only Transfers

If you have a loan that's eligible for Principal-only payments, you can now transfer the Principal-only payment directly from the app!

Choose the loan you want to make a payment on
Choose the account you want to make the payment from
Set the amount you want to pay
Check the Principal-only box, then click Finish!

TIP: Principal-only payments can help you pay off your loan faster! Make payments on the go with our mobile app.

Control My Card by KTVAECU^®16
Use Control My Card to control any KTVAECU^® debit or credit card! Look for Control My Card in the mobile app menu.

Reveal Card- The new Reveal Card feature securely shows your card number, expiration date, and security code for up to 99 seconds.
Cards On File- Know which companies and businesses have your card information saved.
uChoose Rewards- Check your uChoose Rewards^® Points balance in the app with fewer steps.
PIN Change- Change or update your PIN no matter where you are.
Apple/Google Pay- Add your KTVAECU^® Debit or Credit Card to your Apple Pay^® or Google Pay™ wallet with just a few taps.
Set Travel Plans- Make sure your cards still work while you travel by setting travel plans with just a few easy steps.

MORE INFO

Going Somewhere?

Make sure your credit and debit cards are ready to hit the road with you – with added security! Before you head out, set travel plans in the mobile app with just a few easy steps.

Log in to the KTVAECU^® mobile app
Tap Control My Card
Select Manage Travel Plans
Add Travel Plans
Enter Destination
Enter Date of Departure and Date of Return
Tap Submit

CREDIT SCORE⁴

Free credit score for Members
Tips to improve your score
Get notified anytime your score changes

LEARN MORE

SECURITY FEATURES

Optional Facial/Fingerprint Login¹³
Card Fraud Text Alerts⁵
24/7 Member Help Available

MORE info

Mobile Check Deposit³

With the Knoxville TVA Employees Credit Union mobile app, you can deposit checks anytime, anywhere! LEARN MORE

Quick Balance⁶

Just swipe to see your account balance! Watch the tutorial to learn how to set up Quick Balance. It’s a fast and secure way to access your account balances!

View Statements⁷

See your eStatements right on your mobile device!

Send Money⁸

Transfer cash to anyone with a debit card, no matter where they bank! LEARN MORE

Locate Branches & ATMs

Find the branch or ATM closest to you.

Bill Pay¹⁵

Arrange payments to anyone or any company. Pay rent, utilities, and much more through Bill Pay.

Control My Card by KTVAECU^®

Freeze and unfreeze your card at any time, set up real-time alerts on purchases, and control when and where your card can be used. LEARN MORE

Text Alerts¹⁰

Set up text notification alerts for deposits, withdrawals, and balances. LEARN MORE

Direct Deposit

Sign up for Direct Deposit and get paid up to TWO DAYS EARLIER.

STOP PAYMENT
IN THE MOBILE APP

Follow the steps to place a stop on a draft:

1. Log in to the mobile app
2. Select the checking account to place the stop
3. Locate the Quick Buttons at the top, slide left, and choose Stop Payment

Stop Payment fees still apply. You can select which suffix to debit when you Stop Payment in the mobile app.

TEXT BANKING¹²

Access accounts anytime, anywhere by using a text message-enabled phone.

It's a fast, free, and secure way to get account information. Text (865) 392-8149

Check account balances
Transfer funds between eligible accounts
View account history up to five days
Same security standards as online banking

Member Perk:
All Members are registered to receive card fraud texts from a five-digit short code phone number should a fraud alert occur on their account. Members will not be charged for the texts. Alert opt-out option available.

MONEYDESKTOP¹⁴

It’s never too late to start budgeting! When you budget and track your spending, it’s easier to cut out unnecessary purchases and achieve your saving goals. MoneyDesktop, available through Online Banking, will help you better manage your finances. It has tools and tips to help you organize your funds, create a budget, and meet your financial goals.

ACCESS ACCOUNTS IN ONE PLACE

With MoneyDesktop, you can view all your accounts, loans, and credit cards with a single login. This allows you to manage finances on multiple accounts without signing into multiple apps.

SET YOUR BUDGET

MoneyDesktop allows you to set budgets for various categories, like entertainment, groceries, and car payments. These budget categories organize where you spend your money so you can meet your goals. You can even select how you want the information to be displayed so you can focus on what’s important to you.

PLAN FOR THE FUTURE

Set savings goals across all your accounts and watch them move in real time! MoneyDesktop tracks your deposits and spending, so you can see how close you are to reaching your goals and what you may need to change.

FOLLOW THE TRENDS

MoneyDesktop tracks what you earn and what you spend, so you always know if you are staying within budget. MoneyDesktop also breaks down your spending habits into categories, so you don’t have to.

MANAGE LOANS AND PAYMENTS

The debt management tool shows you all your open loan accounts. It displays each loan’s due date, balance, and payment frequency. This is the perfect way to keep track of all your loans in one convenient location.

FOLLOW THE TRENDS

MoneyDesktop tracks what you earn and what you spend, so you always know if you are staying within budget. MoneyDesktop also breaks down your spending habits into categories, so you don’t have to.

MANAGE LOANS AND PAYMENTS

The debt management tool shows you all your open loan accounts. It displays each loan’s due date, balance, and payment frequency. This is the perfect way to keep track of all your loans in one convenient location.

Download the official app today!^{1, 2}

With the Knoxville TVA Employees Credit Union app, you get many of the same benefits of online banking, all on your mobile device. Get the KTVAECU^® mobile app today to start managing your money from anywhere!

Important Updates for Mobile Device Users:

As of December 3, 2024, our mobile app will no longer support Apple iOS software version 15 or older and Android OS 11 or older. If you are using any of these past versions, you will still be able to use our mobile app. However, you must update your phone or device software to Apple iOS 16 or newer or Android 12 OS or newer before you’ll be able to download the most recent versions of our mobile app. The newest version of our mobile app allows you to get optimum viewing and fuller functionality of our convenient mobile app features.

It’s easy to update your device software. Just follow these four steps:

1. Go to Settings
2. Tap General
3. Then select Software Update
4. Click Download and Install

Mobile Banking

EVERYWHERE BANKING

Whether you're gaming at home, out with friends, or even halfway around the world, the KTVAECU® Mobile App15 lets you manage your money whenever and wherever you are!

SEND MONEY8