Top Questions

Frequently Asked Questions

Top Five

  • Who can join Knoxville TVA Employees Credit Union?

    Knoxville TVA Employees Credit Union Membership is available to anyone who lives, works, worships or attends school in the following counties as well as Johnson City, Tennessee: Blount, Hamblen, Jefferson, Knox, Loudon, Roane, Sevier and Sullivan. Family members related to any Member of Knoxville TVA Employees Credit Union are also eligible to join.

  • How do I apply for a loan?

    Apply for a mortgage loan via our Mortgage Center.

    Apply for consumer loan or credit card using our online loan application.

    Call our Loan Line at (865) 544-LOAN (5626).

    Call our Contact Center
    Monday through Friday: 7:00 am–7:00 pm
    Saturday: 8:30 am–1:00 pm

  • What is the credit union’s routing number?

    The routing number for Knoxville TVA Employees Credit Union is 264279567.

  • What devices can I use to get access to my accounts?

    For mobile banking, use the iPhone/iPad, Android or Kindle app.

    For standard touchtone phone access, use our telephone banking system (D.I.A.L.). Contact us to get a PIN.

    For browser access, use Chrome, Firefox, Google Android OS browser, Internet Explorer, Internet Explorer Mobile or Safari. See our Online Banking section for version details.

  • What is the difference between credit unions and banks?

    Credit Unions

    Structure/Philosophy — Not for profit, but for service.

    Ownership — Member owned and controlled.

    Earning — All profits are returned to members in the form of new products, additional services, lower fees and expanded locations.

    Banks

    Structure/Philosophy — Banks are corporations, which exist to earn a profit for shareholders.

    Ownership — Shareholder (investor) owned and controlled.

    Earning — All profits are distributed to the stockholders in proportion to the number of shares owned.

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